Service Controller
3 days ago
Company Description
MFP Office Automation Group is a leading South African supplier of copiers, printers, telecommunications, and CCTV equipment to businesses nationwide. Renowned for excellence, the company has earned multiple awards, including Platinum Yeastar Telephone System Dealer (2022, 2023, 2024) and Top Olivetti Copier Dealer (2022 & With a trusted range of products from brands like Olivetti, HP, Dahua, and Hikvision, the company is committed to delivering reliable technology solutions. Proudly South African, MFP Office Automation Group connects businesses through innovative and dependable services across the country.
Role Description
This is a full-time, on-site position for a Service Controller at our office in Milnerton. The Service Controller will oversee daily service operations, including managing service schedules, processing service requests, and ensuring efficient coordination between clients and technicians. Additional responsibilities include preparing service reports, maintaining records, and ensuring adherence to company and client standards to provide exceptional service delivery.
Qualifications
- Strong Analytical Skills to evaluate data and improve service operations
- Proficiency in Finance and Financial Reporting to support service-related budgeting and analysis
- Background in Accounting for accurate management and reconciliation of service-related transactions
- Excellent Communication skills to liaise effectively with clients, technicians, and stakeholders
- Organized and detail-oriented approach to scheduling and record-keeping
- Previous experience in service coordination, customer service, or a related field is advantageous
- Proficiency in relevant software systems is a plus
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