General Technician

3 days ago

Port Elizabeth, Eastern Cape, South Africa Mustek Limited Full time US$180 000 - US$360 000 per year
Job Purpose:
The Technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position.

Responsibilities:

  • Complete optimum number of repairs per day according to the specific discipline, keep to a minimum of 4 per day.
  • Complete work within the turnaround time of less than two days.
  • Maintain work rate at above 90% of SLA.
  • Maintaining a rework rate of below 3%.
  • Follow the correct test process for international brands.
  • Log test results on the server.
  • Accept repairs on system immediately after removing the item from the customer store.
  • Follow up with clients awaiting feedback and update the notes on system. Update the client on the job progress.
  • Return 100% of test stock to service stores within 2 days from receipt.
  • Complete applicable forms, such as fault reports, daily.
  • Communicate with clients in a friendly and professional manner as representative of Mustek.
  • Maintain a professional image with the necessary attention to being clean and neatly dressed.
  • Contributes to team effort by accomplishing related results as needed.
  • Stay abreast of technological advancements pertaining to product range.
  • Provide customer support, either via e-mail, telephonic or at the front desk.
Qualification and Experience:
  • Matric
  • CompTIA A+
  • N+ (Preferred)
  • 2 years' experience as a technician
  • Driver's license (Preferred)
Skills and Knowledge:
  • Knowledge of ICT industry
  • Product offering software and hardware technical knowledge
  • Computer literacy especially in Microsoft applications skills
  • Problem solving skills (analytical)
  • Good communication skills (verbal and written)
  • Technical skills and problem analysis
  • Driver competency
  • Efficient trip management

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