IT Technician

Fresenius Kabi is a global healthcare company more than 40,500 employees worldwide. We are dedicated to a higher purpose "caring for life" which drives excellence in everything we do. The manufacturing plant in Port Elizabeth produces both small and large volume parenterals. **_ General Duties:_** - Diagnose, repair, and maintain hardware and software systems. - Provide support across multiple platforms, including Windows, Linux, macOS, Android, and iOS. - Install and configure hardware (laptops, desktops, printers, peripherals) and software solutions. - Support and troubleshoot video conferencing and onsite events. - Ensure operational efficiency in server rooms and enterprise networks. - Support the Production of MIT systems. - Active Directory, O365, SAP, SCCM, Intune. - ServiceNow Helpdesk Support. - Backup and restore. **Customer and Technical Support**: - Document troubleshooting procedures and create user-friendly guides. - Provide periodic feedback and follow-ups with users to ensure satisfaction. - Support Global IT Helpdesk (Levels 2 and 3) **Project Coordination and Administration**: - Coordinate IT projects within set budgets and timelines, in consultation with the IT Manager. - Document IT SOPs, WI, software licenses, and procedural updates. - Ensure compliance with company standards and operational requirements. - Degree/Diploma in Information Technology. - 2-3 years of IT support experience, ideally in pharmaceutical or FMCG environments. - Proficiency in Windows Server (2008-2019), Windows 10\11, Microsoft Office 365, VPN’s, Polycom systems. Good understanding of MIT systems. - Experience in VMWare, Azure, and Veeam. **Technical Competencies**: - Strong knowledge of hardware, software, and network systems. - Technical know-how with excellent problem-solving abilities. **Key Traits**: - Ability to work independently and collaboratively in high-pressure situations. - Excellent communication skills for technical and non-technical audiences. - Strong attention to detail and a commitment to continuous improvement. - Ability to meet deadlines & attention to detail - Goal & result orientation - Problem-solving - Continuous improvement - Assertiveness **Strategic Competency**: Transforms the Fresenius Kabi Manufacturing South African’s vision and strategy into specific business plans, concepts, and priorities based on broad strategic knowledge and business understanding of our core competencies. **Leadership Competency**: - Management by Objective - Coaching - Delegating / Delegation - Planning & Organizing - Communication and negotiation - Teamwork - Empowers People **Professional Competency**: - Expert Know-how - Passion for success - Innovative - Adaptability/Flexibility - Change fit. **Social and Intercultural Competency**: - Authentic (Integrity) - Trustworthy, Reliable & Respected - Quality & Safety - Values - Conflict Management - Diversity **Professional Competency**: - Expert Know-how - Passion for success - Innovative - Adaptability/Flexibility - Change fit **Social and Intercultural Competency**: - Authentic (Integrity) - Trustworthy, Reliable & Respected - Quality & Safety - Values - Conflict Management - Diversity - Networking (Cooperation) **Other Requirements**: - Valid driver's license and reliable transport. - Willingness to stay updated with industry trends and technologies.