Hot Deli – Indian Cuisine Chef

Company

PnP Mulbarton & PnP Lemon Tree

A leading retail group built on family values and exceptional customer service. We foster a welcoming, high-performance environment and continuously innovate our food offerings to serve our community's diverse needs.

Position

Hot Deli – Indian Cuisine Chef (In-Store)

Location: Mulbarton / Lemon Tree

Reports to: Store Manager / Deli Manager

Type: Full-time (shifts, weekends & public holidays)

Role Purpose

Own the daily preparation, presentation, and service of Indian cuisine in the Hot Deli. Lead product quality, food safety, customer experience, and stock/cost control to achieve sales and margin targets.

Key Responsibilities

• Production & Quality
• Prepare, cook, and present authentic Indian dishes (curries, biryanis, rotis/naan, sides) to recipe, portion, and presentation standards.
• Maintain hot-hold/cold-chain temperatures, batch logs, and rotation (FIFO); label allergens.
• Set up attractive counters and point-of-sale displays; keep service area spotless.
• Customer Experience
• Serve customers promptly and courteously; manage queues, upsell combos/sides, handle substitutions.
• Resolve product concerns on the spot and escalate where needed.
• Food Safety & Compliance
• Enforce hygiene and sanitation at all times (HACCP/ISO principles): cleaning schedules, temperature checks, probe calibration, pest-control reporting.
• Comply with OHSA, company policies, and audit requirements.
• Inventory & Cost Control
• Forecast prep volumes by trade and events; manage ordering, receiving checks, and secure storage of high-value spices/ingredients.
• Conduct daily/weekly stock counts; record usage, yield, and waste; drive GP% and wastage within target.
• Process returns/RTVs and short-delivery claims in line with SOPs.
• Teamwork & Promotion
• Coordinate with Store/Deli Managers on promotions, seasonal menus, and sampling.
• Support training and tasking of deli assistants; ensure there is always one person at the counter during trading.

Minimum Requirements

• 3+ years in a hot kitchen/deli role, with strong Indian cuisine production skills.
• Proven knowledge of hot food prep, portioning, counter presentation, and customer-facing service.
• Competent in inventory control (counts, FIFO, waste logging) and basic margin awareness.
• Strong communication and teamwork; able to work flexible shifts (weekends/public holidays).
• Organised, calm under pressure; able to multitask in a busy retail environment.

Preferred

• Experience with POS/back-office systems for stock & sales reporting.
• Culinary/hospitality certificate or similar retail food qualification.
• Basic Excel for prep lists, counts, and waste/usage tracking.

Job Types: Full-time, Permanent

Work Location: In person