Hot Deli Specialist

Job description

**Company Description**

PnP Mulbarton and Lemon Tree is a leading retail company with a strong focus on family values and providing extraordinary shopping experiences. Renowned for its commitment to quality and customer satisfaction, the company strives to create a welcoming environment for both employees and customers. With a reputation for innovation and excellence, PnP Mulbarton and Lemon Tree continuously aims to enhance its services and offerings to meet the diverse needs of its community.

**Role Description: Hot Deli Specialist**

The Hot Deli Specialist Manager is responsible for the overall performance and daily operations of the hot deli department. This includes managing food preparation and presentation, ensuring superior customer service, maintaining food safety and hygiene standards, and maximizing sales and profitability. The manager will lead a team of deli staff, drive efficiency, and foster a positive work environment. This is a hands-on leadership role that requires both operational and strategic capabilities to ensure the deli functions smoothly and meets its performance goals.

**Key Responsibilities**:
Supervise and participate in the preparation and service of hot deli foods

Ensure compliance with food safety, hygiene, and sanitation regulations at all times

Manage inventory, conduct stock counts, and maintain accurate records of food usage and waste

Control department costs and optimize profitability through effective pricing and wastage control

Lead, train, and schedule deli staff to maintain a high level of performance and customer service

Create a warm and welcoming customer experience through quality service and attractive product presentation

Collaborate with store and regional management to implement promotional strategies and meet sales targets

Monitor and manage supplier deliveries and stock replenishment

Enforce health and safety protocols and perform regular compliance checks

**Qualifications & Skills**:
**Minimum Requirements**:
Proven experience (3+ years) in a deli, food service, or kitchen management role

Strong knowledge of hot food preparation, food presentation, and customer-facing service

Demonstrated leadership and team management abilities

Proficiency in inventory control, stock management, and sales reporting

Excellent communication and interpersonal skills

Ability to work flexible hours, including weekends and holidays

Strong organizational skills and the ability to multitask in a fast-paced environment

Familiarity with food cost control, margin management, and supplier coordination

**Preferred Qualifications**:
Certification in Food Safety, Health & Hygiene (e.g., HACCP or equivalent)

Experience using POS and back-office systems for stock and sales tracking

Relevant tertiary qualification in hospitality, culinary arts, or retail management

**Job Types**: Full-time, Permanent

**Experience**:

- Food Preparation: 3 years (preferred)
- Retail - Hot Deli : 3 years (preferred)

Work Location: In person

Application Deadline: 2025/06/30