Manager: Operational Systems

1 week ago

Centurion, Gauteng, South Africa Network1 Full time R1 200 000 - R2 400 000 per year
Our client, a leading technology and network services organization, is seeking a Manager: Operational Systems to oversee and optimize the suite of platforms that enable customer service, provisioning, and activation processes.

In this role, you will take ownership of the stability, integration, and performance of operational systems that underpin daily business operations. Working cross-functionally with IT, network operations, and customer experience teams, you'll ensure that systems are reliable, scalable, and continuously improving to support exceptional service delivery.

Key Responsibilities:
  • Strategy & Leadership: Develop and execute an operational systems management strategy aligned with business and IT goals; provide guidance and mentorship to a small technical team.
  • Systems Management & Optimization: Oversee the systems supporting service provisioning, activation, and customer service; ensure high stability, integration, and reliability.
  • Enablement & Continuous Improvement: Analyze workflows, identify automation opportunities, and champion system enhancements that streamline operations.
  • Governance & Vendor Management: Manage vendor relationships, SLAs, and compliance with security, data governance, and regulatory standards.
  • Team & Stakeholder Collaboration: Lead and develop your team; communicate system performance, risks, and improvement initiatives to senior leadership.
 
Job Experience and Skills Required:
  • Education – Bachelor's Degree in Information Systems, Computer Science, Engineering, or a related technical discipline.
  • Experience:
    • Minimum of 7 years' experience managing or supporting operational systems in a telecommunications or technology environment.
    • At least 3 years' experience in a team leadership or management role.
    • Proven expertise in service provisioning, activation, and customer support processes.
    • Experience with OSS (Operational Support Systems) and integrations with CRM/BSS platforms.
  • Skills:
    • Leadership and team management capabilities.
    • Excellent understanding of service delivery and operational workflows.
    • Analytical, process-oriented, and focused on continuous improvement.
    • Effective communicator with strong stakeholder engagement skills.
    • Proven ability to lead cross-functional collaboration in dynamic environments.
Apply now
 
For more exciting IT vacancies, please visit: Find IT Jobs | Network Recruitment
 
I also specialize in recruiting in the following:
  • C# Developer
  • .NET Developer
  • Software Engineer
  • Full Stack Developer
  • Backend Developer
  • Microservices Architect
  • DevOps Engineer
  • Systems Management
  • IT Operations
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information, contact:
Chantelle Schutte
Specialist Recruitment Consultant
Connect with me on LinkedIn

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