Operations Associate

1 day ago

Cape Town, Western Cape, South Africa Houst Full time R150 000 - R180 000 per year

We're Houst : A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide – we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.

About the Role: We are seeking a highly motivated Operations Associate to join our Channels team. The successful candidate will be helping to run the "engine room" that powers Houst's large short and mid-term letting management business, creating and maintaining our online presence across platforms like Airbnb, , Expedia and many others. You will be responsible for creating and updating listings, handling booking enquiries, and responding to queries from other departments. The ideal candidate will possess a keen eye for detail, exemplary communication skills, and a passion for delivering unparalleled guest experiences, thereby ensuring the continued success of our hosts.

Role Responsibilities:

Listing Management:

  • Create and update listings on various platforms, ensuring accuracy and visibility.
  • Maintain and troubleshoot connected channels to ensure optimal performance.

Lettings Process Management:

  • Oversee the lettings process, respond to inquiries, and secure bookings.
  • Manage the mid-lets booking process from start to finish for a seamless guest and host experience.

Guest Experience Enhancement:

  • Manage booking extensions, oversee check-outs, and process deposit refunds.
  • Liaise with guests and internal departments to address inquiries and resolve issues promptly.

Interdepartmental Collaboration:

  • Work with internal departments to address inquiries and streamline processes.
  • Support and inform internal stakeholders to foster a cooperative environment.

Quality Assurance:

  • Ensure all listings and interactions meet high-quality standards.

Continuous Improvement:

  • Contribute to projects that enhance operational efficiency.
  • Provide insights and feedback to improve processes and strategies.
Requirements
  • 1 to 2 years of experience in either online listing, channel management or short to mid-term letting operations is preferred
  • Ability to use Excel or Google Sheets to analyse data and present findings
  • Strong organisational and time management skills, with the ability to prioritise tasks effectively
  • Ability to multitask and handle multiple projects simultaneously
  • Extreme attention to detail
  • A passion for delivering exceptional guest experiences and contributing to the success of our hosts
  • Working hours: 9am - 6pm UK Time
  • Willing to come into the Cape Town office once a week at own expense
Benefits
  • 23 days paid holiday days (plus public holidays)
  • An extra day off for your birthday - because who wants to work on their birthday?
  • Medical Aid/Insurance Options
  • Access to our Office in Cape Town, Kloof Street
  • Laptop and headsets - for business use
  • Salary: R15k- R18k per month

At Houst, we embrace diversity and inclusion as fundamental pillars of our workplace culture. We believe that a diverse team fosters creativity, innovation, and success. We are committed to creating an inclusive environment where everyone feels valued and has equal opportunities to contribute and succeed.

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