Customer Enablement

3 days ago

Cape Town, Western Cape, South Africa Hire Hangar Full time
Customer Enablement & Development SpecialistAbout the Role

We are looking for a Customer Enablement & Development Specialist to help enterprise marketing teams successfully adopt a modern workflow and automation platform. This role combines training, onboarding, and marketing operations.

You will guide new customers through onboarding, run client training sessions and cohort programs, and build playbooks that make adoption simple and repeatable. The ideal candidate is a natural teacher and enabler who enjoys helping marketing teams master technical workflows and use them to drive real business outcomes.

What You'll Do

  • Deliver training sessions, onboarding programs, and cohort-based workshops for enterprise clients.

  • Own customer onboarding from first login to full adoption.

  • Translate technical workflows into simple, actionable steps for marketing and content teams.

  • Build and maintain enablement playbooks to scale customer success.

  • Support inbound marketing operations, including CRM workflows, campaign automation, and reporting (HubSpot or similar).

  • Partner with marketing and content teams on SEO and content enablement projects.

Requirements

  • 2+ years in marketing operations, customer success, or product enablement, ideally within SaaS or agencies.

  • Hands-on experience with HubSpot or other CRM/marketing automation platforms.

  • Proven experience running client-facing training sessions, onboarding, or workshops.

  • Strong foundation in SEO and content creation.

  • Proficiency in SQL and Python (must be able to use both in workflows and training contexts).

  • Excellent communication skills with the ability to explain technical concepts to non-technical audiences.

  • A teacher/educator mindset who enjoys enabling others and building scalable processes.

Why This Role is Exciting

  • Work directly with enterprise marketing teams at well-known global companies.

  • Develop high-demand skills in AI-driven workflow automation.

  • Be part of a fast-scaling technology company with strong market fit and funding.

  • Play a central role in helping modern marketers adopt cutting-edge technology.

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