Technical Support Engineer – Developer-Focused Customer Success

2 days ago


Cape Town, Western Cape, South Africa Hire Hangar Full time
Technical Support Engineer – Developer-Focused Customer Success

As a Technical Support Engineer, you'll work directly with clients to troubleshoot issues, optimize workflows, and enhance user experience using your skills in Python, SQL, and software development. This is a high-impact, customer-facing role for someone who loves both tech and people.

Role Overview:

  • Provide in-depth technical support and debugging for enterprise clients

  • Write scripts and custom solutions in Python to support integrations and automation

  • Use SQL to diagnose data issues and optimize backend processes

  • Collaborate with Engineering to relay customer feedback and identify product improvements

Ideal Background:

  • Experience in a technical support or solutions engineering role

  • Solid understanding of software systems and development workflows

  • Strong skills in SQL, Python, and client communication

  • Passion for improving tools, documentation, and internal processes



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