Customer Loyalty Specialist

1 week ago

Johannesburg, Gauteng, South Africa Brsk Full time R90 000 - R120 000 per year

Join brsk as a Customer Loyalty Specialist
Are you people-focused, driven, and great at turning challenges into opportunities? We're brsk, one of the UK's fastest-growing full-fibre broadband providers, and we're on the hunt for a Customer Loyalty Specialist to help us deliver exceptional service and keep our customers happy and connected.

About Us
We're not just another broadband provider—we're a fast-growing, full-fibre company with a 4.8 Trustpilot score. Our customers love what we do, and our people love working here. We're big believers in open ideas, real impact, and teams that genuinely enjoy working together. If you're after a role where your voice is heard and your work makes a difference, you might've just found your next move.

This role is based in South Africa

About The Role
In this key role, you'll support both new and existing residential customers — answering queries, renewing contracts, and resolving issues. You'll handle a mix of inbound/outbound calls and emails, all with a focus on
customer retention
and satisfaction. Your communication, negotiation, and problem-solving skills will shine as you work to keep our customers loyal and delighted.

This job is based in the UK
What You'll Be Doing:

  • Responding to retention and support queries via phone and email
  • Processing customer orders accurately and efficiently
  • Meeting and exceeding weekly/monthly performance targets
  • Encouraging contract renewals and winning back customers
  • Keeping systems and reports up to date
  • Being a proactive, positive voice for the brsk brand

What You'll Bring:

  • A minimum of 2-3 years of sales experience/retentions experience?
  • Experience in a customer-facing or sales role (ideally in a fast-paced setting)
  • Excellent communication and interpersonal skills
  • Confidence in handling objections and influencing outcomes
  • A self-starter attitude with the ability to work independently
  • Tech confidence — you're quick to learn new tools and systems
  • A genuine passion for delivering great customer experience

Additional Information:

  • Work-from-Home: This is a primarily remote position. You'll need your own reliable laptop, strong fibre internet connection, noise-cancelling headset, and a quiet work environment. A monthly working-from-home and connectivity allowance will be provided.
  • Team Collaboration: Although remote, we require occasional in-person meetings and training with your team. Ideally, candidates should be based in or around Johannesburg.
  • Contract Length: This is initially a 3-month contract, with the potential for a permanent position based on performance.

Sound like you?
If you're ready to be part of a high-energy, customer-first team making a real impact, we'd love to hear from you.

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