Claims Manager

6 days ago

Newcastle, KwaZulu-Natal, South Africa Job Details Full time A$79 500 per year


Claims Manager

Job No: 677795

Newcastle

Max Term Full Time

Call Centre, Insurance

Pay Band 2



Key Role Information:

  • Location: Newcastle (Hybrid)
  • Contract Type: 12-month contract
  • Start Dates: Monday 8th, 15th & 22nd December 2025
  • Hours: Full-time, Monday–Friday on a rotating roster (8:00am–6:00pm)
  • Salary: $79,500 (inclusive of 12% super)
  • Training: 5-week structured training program
  • Hybrid Working: Week 1 fully onsite; thereafter 3 days WFH
What It's Really Like to Be a Claims Manager at Suncorp 

As a Claims Manager, people think I just manage claims. But what I really do is help people on some of the worst days of their lives – and we're looking for others who are just as passionate about making a difference.

When storms hit or fires break out, our phones ring. I could be speaking to someone whose home is underwater, whose roof has collapsed, or who's just lost everything. It's not easy, but it's real, human work, that matters - because customer obsession is at the heart of everything we do.

I joined Suncorp because I wanted to make a difference. What I found was a role where I'm challenged every day, backed by a team who truly gets it, and supported by leaders who check in, especially after the tough calls.

What I Do as a Claims Manager:

No two days are ever quite the same, but here's what you can expect:

  • Listen, really listen: I speak with customers who are often overwhelmed or vulnerable. I give them the space to be truly heard, because customer obsession starts with understanding.
  • Be a calm, steady guide: I walk them through what's covered in their policy, what will happen next, and make the complex feel simple.
  • Balance heart with policy: I make fair, transparent decisions that respect both the customer's situation and our guidelines.
  • Keep things moving: I manage my own portfolio of claims end-to-end, making timely decisions and keep things moving, especially during busy times.
  • Solve problems: Every customer's situation is different. I think critically and creatively to find the best way forward, especially when things don't go to plan.
  • Stay on top of the detail: I document everything accurately, it's how we stay accountable and ensure customers feel confident in the process.
  • Lean on your team: Some calls are challenging, but I'm part of a supportive group who debrief together, check in, and keep things human.

What You'll Bring:

This isn't a script-reading call centre job. It's fast-paced, emotionally complex and deeply human.  

You'll do well here if you bring:

  • Compassion: A calm, compassionate voice that brings reassurance, even in tough conversations
  • Resilience: Emotional resilience with the ability to manage your wellbeing and stay grounded
  • Confidence: Confidence to make clear, fair decisions and communicate them with clarity
  • Detail-Focused: Sharp attention to detail paired with the skill to balance multiple priorities
  • Empathy: Genuine empathy and care for customers navigating challenging times
  • Growth Mindset: Experience in customer service, claims, insurance, or fast-paced environments is valued, but what matters most is a growth mindset and passion to make a real difference
  • Work From Home Setup: Reliable internet & ergonomic desk and chair. Laptop & headset will be provided.

What's in it for you:

  • Hours: Full-time, Monday to Friday (rotating roster between 8am–6pm)
  • Location: First week onsite, then 3 days/week in office, reducing to 2 days/week post-training
  • Salary: $79,500 inclusive of 12% super
  • Training: Five weeks of structured, supportive training, setting you up to succeed and grow from day one.
  • Equipment: Laptop & headset will be provided.
  • Support: Leaders who genuinely care, real-time coaching to help you shine, access to Employee Assistance Programs, and a kind, capable team that has your back.

Why I Stay:

This job isn't for everyone. You need thick skin and a big heart. You'll have days where the calls are tough, and you feel stretched. But if you're someone who finds purpose in helping people when it really counts, you'll find this role incredibly fulfilling.

We're hiring now. If this speaks to you, apply today.

And if you're unsure? Apply anyway, we'd love to speak with you. Some of the best Claims Managers here had no idea they'd be good at this, until they gave it a go.

For more information, please contact our delivery partners on

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.

Advertised: 26 Nov 2025 AUS Eastern Daylight Time

Applications close: 10 Dec 2025 AUS Eastern Daylight Time



Whatsapp
Facebook
LinkedIn
Email App

Don't see a job for you?

Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.

Sign Up Today

  • Motor Claims Specialist

    6 days ago

    Newcastle, KwaZulu-Natal, South Africa Job Details Full time A$79 500 per year

    Motor Claims SpecialistJob No: 678050 Newcastle Max Term Full Time Call Centre, Insurance Pay Band 2Role DetailsContract Type: Full-time, 6-month contractLocation: NewcastleStart Date: Monday 15 December 2025End Date: Friday 12 June 2026Salary: $79,500 including superHours: 37.5 hours, Monday to Friday, start window between 8am-10amMotor Claims Specialist...

  • Motor Claims Specialist

    6 days ago

    Newcastle, KwaZulu-Natal, South Africa Job Details Full time A$79 500 per year

    Motor Claims SpecialistJob No: 678050 Newcastle Max Term Full Time Call Centre, Insurance Pay Band 2Role DetailsContract Type: Full-time, 6-month secondmentLocation: NewcastleStart Date: Monday 15 December 2025End Date: Friday 12 June 2026Salary: $79,500 including superHours: 37.5 hours, Monday to Friday, start window between 8am-10amMotor Claims...

  • Injury Management Advisor

    1 week ago

    Newcastle, KwaZulu-Natal, South Africa Job Details Full time R80 000 - R120 000 per year

    Injury Management AdvisorJob No: 678003 Newcastle Permanent Full Time Insurance Pay Band 4Permanent role Provide side by side technical coaching and mentoring to team members in injury management and strategy Newcastle CBD location / hybrid wfhPersonal Injury Insurance aspires to be partners in our customers' recoveries and return them to their lives, while...

  • Workshop Manager

    20 hours ago

    Newcastle, KwaZulu-Natal, South Africa AFGRI Group Holdings Full time R900 000 - R1 200 000 per year

    DescriptionThe purpose of this role is to ensure that agricultural equipment is repaired and maintained, assist and supervise Technicians in their dutiesRequirementsREQUIRED MINIMUM EDUCATION/TRAINING    Grade 12Qualified Mechanisation TechnicianREQUIRED MINIMUM WORK EXPERIENCE  5 years experience as a qualified mechanisation technician of which 3 years...

  • Project Manager

    3 days ago

    Newcastle, KwaZulu-Natal, South Africa Duratec Limited Full time A$60 000 - A$120 000 per year

    Site Based within NewcastleConstruction & refurbishment projects, high rise buildings and access systemsProject values ranging from $1 – $20 MiilTHE ROLEJoin Duratec's growing NSW team and assist in the delivery of remediation projects including Heritage remediation projects on construction sites including high rise buildings across Newcastle.You will be...

  • Admin Assistant

    2 weeks ago

    Newcastle, KwaZulu-Natal, South Africa New Era Technology Full time R40 000 - R80 000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...

  • Admin Assistant

    1 week ago

    Newcastle, KwaZulu-Natal, South Africa New Era Technology Full time R40 000 - R60 000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...

  • Operations Administrator

    19 hours ago

    Newcastle, KwaZulu-Natal, South Africa Newcastle University Full time £22 000 - £40 000 per year

    Salary: £31, £34, per annumNewcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Closing Date: 10 December 2025The RoleTo provide administrative support to the PSRC Director,...

  • Hospital Case Manager

    2 weeks ago

    Newcastle, South Africa Mediclinic Group Full time

    Mediclinic Newcastle Newcastle South Africa Closing date: 04/09/2025 Number of positions: 1 Recruiter name: Suvikha Sivnath Reference number: 62898 Workplace Type: On-site Employment Type: Full Time MAIN PURPOSE OF JOB To coordinate the hospital case management process and facilitate the communication process between all role players by providing accurate...

  • Pre Construction Manager Waste Networks

    4 weeks ago

    Newcastle, South Africa AWC Group Full time

    Vacancy Created: 10 / 07 / 2025 To apply for this role, please call Alan or alternatively send your CV and competencies to emailprotected. AWC Staff Services are looking for a Pre-Construction Manager for Waste Networks working in the North East. Our client safeguards the water supply, improves environmental performance, and manages demand for future...

  • Garment Quality Team Leader

    2 days ago

    Newcastle, South Africa QIMA Full time

    Company Description At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and...

  • Information System Support Officer

    3 hours ago

    Newcastle, South Africa Department of Industry Full time

    Together we create thriving environments communities and economies. Information System Support Officer Temporary Full Time Opportunity up to December 2026 (Parental Leave cover) Office location : Newcastle Salary ranges from $84659 to $92701 super What’s in it for you Join our team for a fantastic culture with dynamic collaboration and genuine long‑term...

  • Welfare Officer

    4 weeks ago

    Newcastle, South Africa Indie Education HR & Payroll Full time

    Introduction Introduction Indie School provides students theopportunity to learn in a supportiveenvironment using individualised learning and education plans tailored to each students own education and life circumstances. Smaller class sizes allow students greater opportunity to identify their strengths and work to improve areas in which they lack...

  • Paralegal

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, South Africa Cundall Full time £25 000 - £40 000 per year

    The TeamWe are an award-winning global consultancy and have been named Building's Engineering Consultant of the Year in 2024, 2022 and 2021. We are at the forefront of the industry, priding ourselves on our exemplary track record of designing innovative and sustainable projects.Sustainability runs through everything we do at Cundall, and our people are...

  • Solicitor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, South Africa Cundall Full time R1 200 000 - R2 400 000 per year

    The TeamWe are an award winning global consultancy and have been named Building's Engineering Consultant of the Year in 2024, 2022 and 2021. We are at the forefront of the industry, priding ourselves on our exemplary track record of designing innovative and sustainable projects. Sustainability runs through everything we do at Cundall, and our people are...