General manager

1 day ago

Warmbaths, Limpopo, South Africa Bright Placements Full time
Position Summary
The General Manager / Management Couple is responsible for the full operational management of the property, ensuring exceptional guest service, efficient operations, financial performance, and a high standard of hospitality. This role oversees all departments, maintains brand standards, drives revenue, and leads the team to deliver an outstanding guest experience.
 
Key Responsibilities
Operational Management
  • Oversee daily operations across all departments (Front Office, F&B, Housekeeping, Maintenance, Grounds, Guest Activities).
  • Implement and maintain SOPs to ensure smooth and consistent service delivery.
  • Coordinate and support departmental managers.
Guest Experience
  • Ensure a warm, personalized, high-quality service experience.
  • Handle guest complaints, feedback, and special requests professionally.
  • Maintain high guest satisfaction scores and reviews.
Staff Management
  • Recruit, train, and mentor staff.
  • Create staff schedules and ensure adequate coverage.
  • Conduct performance reviews and implement corrective action when needed.
  • Build a positive, motivated team culture.
Financial Management
  • Manage budgets, forecasting, and monthly reporting.
  • Monitor and control operational costs.
  • Drive revenue through upselling, packages, and events.
  • Oversee stock control, procurement, and supplier negotiations.
Sales, Marketing & Reservations
  • Support marketing initiatives, promotions, and social media presence.
  • Oversee reservations process, rate management, and OTA channels.
  • Establish relationships with agents, corporates, and travel partners.
Property & Facilities Management
  • Ensure property maintenance, safety standards, and compliance.
  • Oversee preventative maintenance programmes.
  • Maintain high standards of cleanliness throughout the property.
Admin & Compliance
  • Manage payroll, HR documentation, and employee records.
  • Ensure compliance with health and safety regulations.
  • Handle licensing, permits, and government requirements.


Qualifications & Experience
  • 3–5+ years management experience in hospitality (hotel, lodge, resort, guest house, or similar).
  • Hospitality qualification (advantageous).
  • Proven track record in operational and people management.
  • Experience in budgeting, cost management, and financial reporting.
  • Strong F&B and front-of-house knowledge.
  • Knowledge of maintenance processes (advantageous for couples).
Skills & Competencies
  • Excellent leadership and people management skills.
  • Strong communication and interpersonal abilities.
  • High level of professionalism and guest service focus.
  • Ability to work under pressure and solve problems proactively.
  • Computer literate (PMS, POS, Excel, booking systems).
  • Organised, detail-oriented, and multi-task driven.
  • For couples: complementary skills (e.g., one in FOH/Guest Relations, the other in F&B/Maintenance/Back-office).
Personal Attributes
  • Mature, responsible, and hands-on.
  • Energetic and proactive with a strong work ethic.
  • Customer-service mindset.
  • High integrity and accountability.

  • Maintenance Manager

    1 day ago

    Warmbaths, Limpopo, South Africa Bright Placements Full time

    Job Title: Maintenance Manager Job PurposeTo ensure the lodge's facilities, equipment, and infrastructure are maintained to the higheststandards, providing a safe, functional, and aesthetically pleasing environment for guestsand staff􀆯. The Maintenance Manager will oversee all maintenance operations, manage ateam, and implement preventative maintenance...

  • Maintenance Manager

    1 day ago

    Warmbaths, Limpopo, South Africa Chainlink SA Full time

    We are looking for a Maintenance Manager to join our team in the Hospitality Industry. Job Purpose To ensure the lodge's facilities, equipment, and infrastructure are maintained to the highest standards, providing a safe, functional, and aesthetically pleasing environment for guests and staff. The Maintenance Manager will oversee all maintenance operations,...

  • Wildlife Manager

    1 day ago

    Warmbaths, Limpopo, South Africa Ergasia Placements Full time

    An Established Lodge based in Bela-Bela is looking for a Wildlife Manager. They are looking for someone with knowledge and experience in breeding of game and wildlife auctions.The Wildlife Manager is responsible for the comprehensive care, management, and conservation of wildlife, which includes the free-roaming reserve, breeding camps, and the predator...

  • Admin / Accounts Payable

    1 day ago

    Warmbaths, Limpopo, South Africa Bright Placements Full time

    The Admin / Accounts Payable Clerk will be responsible for providing administrative support while accurately processing supplier invoices and ensuring timely payments. This role plays a key part in maintaining strong supplier relationships, accurate financial records, and smooth day-to-day office operations.The successful candidate will be organised,...

  • Orthodontist

    1 day ago

    Warmbaths, Limpopo, South Africa Bupa UK Full time

    We're looking for an Orthodontist to partner with us on a self-employed basis at our established Bupa Dental Care practice in Bingley, Bradford.This is more than a clinical role. You'll have the freedom (and our support) to drive your own marketing, build your brand, and attract high-value patients who want the best. If you've got the skills and the...

  • Pinterest Executive

    1 day ago

    Warmbaths, Limpopo, South Africa Twinkl Educational Publishing Full time

    Location: South Africa- 100% Remote / Home Working (Must permanently live in South Africa & have the right to work without restrictions to apply for this role)Pay Rate:6.50 US Dollars per hourContract:12-month contract - Self-employed contractor. Responsible for own taxes.Hours of work:37.5 hours per weekHiring Manager:Beatriz FernandezRecruiter:Claire...

  • General Manager

    2 weeks ago

    Warmbaths, South Africa Newmark Hotels Full time

    **Job Title**: Qwabi Hospitality General Manager **Job Location**: Limpopo, Bela-Bela **Experience and Qualifications**: - Grade 12/ Matric or equivalent - Business related tertiary qualification - Minimum 5 years functional management experience (HOD or GM) in a gaming and/ or hospitality environment **Knowledge and Skills Required** - Actively engages...

  • Silo Worker

    2 weeks ago

    Warmbaths, South Africa VKB Group Full time

    VKB Agriculture (Pty) Ltd is a dynamic agricultural company in the Northeast Free State with interests in Limpopo. This organisation, which strives towards healthy and modern business practices offers employees the opportunity to utilise and develop their knowledge and skills in a competitive work environment. We offer you the opportunity to establish...

  • Receptionist

    1 week ago

    Warmbaths, South Africa Newmark Hotels Full time

    **Job Advert Summary**: The **Receptionist** serves as the welcoming face and administrative backbone, ensuring that every guest receives exceptional service from the moment they arrive. This position requires professionalism, strong communication skills, attention to detail, and a passion for delivering a seamless luxury experience in line with **Newmark...

  • Bartender - Qwabi Private Game Reserve

    2 weeks ago

    Warmbaths, South Africa Newmark Hotels Full time

    **SCOPE OF WORK**: Provides wine, cocktail and beverage services to all customers within the designated bar, lounge, restaurant, deck areas. Has a complete knowledge of all bar items listed and their preparation and presentation.- **RESPONSIBILITIES**: - Is familiar with current sanitation practices and requirements. - Maintains the highest level of...