Tier 1 Systems Engineer Learnership 2025

2 weeks ago

Centurion, Gauteng, South Africa IPT Full time R150 000 - R250 000 per year

Are you a tech enthusiast ready to provide exceptional IT support?

  • Join IPT as a Tier 1 Systems Engineer and play a vital role in ensuring seamless IT operations for our clients.

About Us

IPT is a managed IT support service and cybersecurity provider for businesses across several industries. Our core focus is to safeguard and enhance our clients' IT infrastructure, empowering them to operate seamlessly and securely in an ever-evolving digital landscape.

What You'll Do

As a Tier 1 Systems Engineer Learner, you will:

  • Provide first-line support across all IT services, including user devices, applications, and networking.
  • Perform system administration tasks, including user management, software installations, and system configurations.
  • Monitor and maintain client infrastructure, ensuring maximum uptime and performance.
  • Handle day-to-day IT support requests, resolving technical issues efficiently and professionally.
  • Collaborate with Tier 2 and Tier 3 engineers to escalate and resolve complex technical challenges.
  • Maintain clear and detailed documentation of issues, solutions, and client interactions.
  • Monitor IT systems and proactively address potential issues to minimise downtime.

What We're Looking For

Technical Skills and Knowledge:

  • 1-2 Years experience in an IT environment.
  • Strong knowledge of Windows Server and desktop operating systems.
  • Familiarity with virtualization technologies such as VMware or Hyper-V.
  • Basic cloud fundamentals and familiarity with Microsoft Azure.
  • Experience with Active Directory, group policies, user management, and domain controller administration.
  • Proficiency in networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Basic security practices to ensure system integrity.

Soft Skills and Attributes:

  • Strong customer service skills, with experience providing technical support to end-users.
  • Excellent communication and problem-solving abilities.
  • Ability to troubleshoot hardware and software issues, resolve user incidents, and manage support tickets.
  • Ability to work under pressure, prioritise tasks effectively, and adapt to changing demands.
  • A proactive and detail-oriented approach in a fast-paced, team-oriented environment.

Certifications:

  • Senior Certificate.
  • Valid South African driver's license, as the role requires independent travel between client sites.

What We Offer

  • Salary R R10 000
  • Opportunities to develop and advance your career in IT.
  • A supportive, learning-focused environment with access to cutting-edge technologies.
  • Comprehensive training and certification support to help you grow professionally.

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