Contact Centre Quality Assurance Agent

Role SummaryThe Contact Centre Manager is responsible for delivering high standards of customer service by maximising the effective and efficient use of Contact Centre staff and technology resources. This role focuses on monitoring, analysing, and proactively planning improvements to overall Contact Centre performance within the DSA: OEM environment.The...

JOB PURPOSETo ensure the quality, compliance and sustainability of long-term insurance sales by conducting sales quality assessments, validating sales, coaching agents on objection handling and sales techniques, and ensuring strict adherence to FAIS, TCF and POPIA while supporting sales performance improvement.KEY RESPONSIBILITIESQuality Assurance & Sales...

Are you a young, passionate, and tech-savvy person with excellent communication skills? Our client, a national emergency medical services company, is looking for new talent to support their contact centre team inRivonia, Johannesburgduring peak periods. This presents a great opportunity for a young individual who recently completed high school and is...

The Outbound Call Centre Agent is responsible for acquiring new financial supporters for OUTA by contacting prospective donors via outbound calls. This role has a commission incentive, offering competitive earning potential for individuals who are target-driven, resilient, and motivated by results.Agents will follow up on qualified leads and referrals to...

Hire Resolve is currently seeking a Quality Assurance Engineer to join our client's team in the Construction Industry. As a leading recruitment firm, Hire Resolve is dedicated to finding the best candidates for our clients' needs, ensuring success for both the individual and the company. In this role, you will play a critical role in ensuring the quality and...

Job Specification: Sales AgentiBridge BPO________________________________________________________________________________We are seeking an Insurance marketer or Sales Agent to join our team You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and existing clients.Responsibilities:Present...

Cerba Lancet Africa Pty Ltd stands at the forefront of clinical pathology and medical diagnosis networks in Africa. With a presence in more than 14 countries across the continent, we deliver top-tier pathology and biomedical services to patients and medical communities, maintaining the highest standards of quality and professionalism.Position:Quality...

The Quality Assurance Manager in the Fast-Moving Consumer Goods (FMCG) sector will be responsible for ensuring that all products meet the highest standards of quality, safety, and compliance. This role oversees quality systems, audits, and continuous improvement initiatives to maintain regulatory compliance and uphold customer satisfaction across the...

Purpose of the Role:As a Quality Assurance Agent, your mission is to protect and elevate every customer experience, ensuring every interaction reflects the care, trust, and excellence we promise. You will be the guardian of our standards, the coach who helps agents shine, and the voice that champions both our customers and our people. By listening deeply,...

Key purpose:Establish a quality strategy and assessment framework to determine whether ICT solutions meet the performance requirements and quality assurance standards during the development, deployment, maintenance, and monitoring phases of a product lifecycle. Implement methodologies, technologies, policies, and processes for conducting objective quality...