Guest Relations Officer

5 days ago

Cape Town, Western Cape, South Africa InspHired Recruitment Full time

Our client in the Information Technology industry is currently looking for a Guest Relations Officer, in Waterfront, Cape Town.

Responsibilities:
  • Ensures the implementation of successful hotel and customer relations.
  • Meeting of all VIP guests on arrival and daily follow-up. 
  • Prepares and delivers all VIP Gifting and Special Occasion recognitions.
  • Plans, coordinates, and assists with guest activities, airline bookings and reconfirmations, restaurant, and itinerary bookings.
  • Assists with all guest and group check-ins and check-outs in a professional, efficient, and courteous manner and maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by Legacy Hotels and Resorts international.
  • Maintains and updates guest profiles and preferences.
  • To assist the Sales & Marketing department in promoting and selling the hotel & the facilities to prospective guests as well as conducting and hosting site inspections.
  • Ensuring effective communication from the reception department to all operational departments.
  • To make reservations in the absence of the Reservations department and after hours.
  • To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.
  • To assist as far as possible with the induction and training of new staff members and students. 
  • Carry out duties that the Front Office & Rooms Division Manager's may require from time to time.


Requirements: 
  • At least 2 - years' experience in the Hotel industry, in a similar position.
  • Fidelio Opera "Front Office and Cashiering functions" advantageous
  • Excellent knowledge of Microsoft Office
  • Superior Communication skills and fluent in English
  • Display a high level of emotional intelligence and be presentable
  • Customer orientation, professionalism, charm, and sophistication 
  • Ability to work shifts and occasional overtime
  • Ability to work shifts and occasional overtime. 
  • Minimum Std. 10 (Grade 12) 
  • Hospitality Management qualifications an advantage.


Remuneration:
  • R R15 000 per month.

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