Community Manager

2 days ago

Cape Town, Western Cape, South Africa Remote Choice Full time R250 000 - R400 000 per year

Our client, the Institute of Influencer & Analyst Relations (IIAR>), is seeking a proactive,organised, and relationship-driven Community Manager to join their team. This is anexciting full-time position with responsibility for managing membership operations,supporting events and campaigns, and helping maintain the consistent voice and brandimage of the IIAR>.As the Community Manager, you will play a central role in member engagement, content andcommunications delivery, and the smooth running of IIAR> activities across digital channelsand in-person events.Key ResponsibilitiesMember Growth & EngagementDrive recruitment, onboarding, and renewal of members while ensuring accuratecollection of membership fees and high member satisfaction.Serve as the main point of contact for day-to-day member enquiries, providing timelysupport and guidance.Proactively reach out to members each week to maintain engagement and buildstrong relationships.Maintain and continuously update the membership database.Build and nurture relationships with existing members, prospects, and industrystakeholders to expand and strengthen the IIAR> community.Operations & CommunicationsMonitor engagement feedback and produce regular reports on member satisfactionand activity.Plan, coordinate, and deliver social media and communication campaigns to promoteIIAR> webinars, thought-leadership content, and in-person events.Manage the organisation's presence and content on LinkedIn and Twitter.Support the organisation and execution of IIAR> events, including taking minutes andtracking attendance during board meetings and member sessions.Experience RequiredDemonstrated experience as a Community Manager, Customer Success Manager,Account Manager, or in a sales or membership-based role.Proven track record of launching and managing community engagement initiatives(e.g., webinar coordination, event project management, newsletter creation).Key Skills & CompetenciesExceptional attention to detail with the ability to prioritise and multitask effectively.Strong capability in identifying and tracking relevant community engagement metrics(e.g., repeat event attendance).Excellent verbal and written communication skills.Practical experience managing social media platforms for business use.Solid understanding of digital marketing principles and channels.Technical comfort with:○ WordPress (website management)○ Membership management tools○ Event management and payment platforms○ Social media platforms (LinkedIn, Twitter)QualificationsBachelor's degree in Marketing or a related field (or equivalent experience).

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