Shopper Customer Manager

Your Tasks

Job Purpose
To develop and execute the BDF eCommerce ("eCom") shopper & customer marketing strategy with Pure Player & Multichannel retailers, in order to successfully drive the overall BDF eCom strategy and growth.

• Enabling the e-commerce sales teams to achieve their objectives and optimize the visibility and traffic to our brands across online landscape.
• Defining the local standards for perfect store on-line, and ensuring optimal e-retail content is deployed on time, working with local brand teams and the global e-commerce team.
• The individual also owns the translation of national brand plans into e-commerce tailored concept sells to enable sales managers to secure strong support plans for our brands with e-retailers.
• Owns media planning and activation, as well as any e-com specific promotion and pack development, working collaboratively with local brand, media, in-house agency and product supply.
• Define the local e-retail content requirements and ensures optimal content is deployed to sales on-time.
• Define local perfect store online standards and deploy across e-commerce sales teams.
• Track on-line sales fundamentals
• Translate national brand plans into e-commerce tailored conceptual sells.
• Own media planning and activation, ensuring optimal ROI of investments.
• Own the relationship and direction of our (in-house) digital agency for development of campaigns.
• Develop ecommerce specific promotions and packs to accelerate our e-commerce growth.
• Articulate the key needs of e-commerce in terms of 4P`s back to the broader business unit organization
• Serve as the primary liaison between the local brand teams and the local e-commerce sales team
• Own local reporting of e-commerce results and KPI`s
• Develop and coordinate all merchandise selection for our eCom accounts (pure player & multichannel)
• Drive to maximize sales and margin while creating a consistent online brand experience.
• Conceptualize, design and implement relevant campaigns across select e-commerce portals to drive visibility and business
• Develop A+ contents, SEO based Product description pages, Brand/ Theme Stores and visibility banners
• Implement best in class (incl. full product Detail Page (PDP) management) to maximize product performance such as conversion, average order size and brand positioning
• Analyze and optimize product placement on the retailer webshop to ensure "perfect store online/shop-in-shop"
• Identify unique, under developed, emerging or new, products or categories, based on statistical analysis, competitive landscape, customer feedback and web analytics
• Generate and drive online shopper customer behavior understanding to optimize purchase and product interaction paths
• Design and increase the impact of the online marketing investment through continuous improvement by measuring, analyzing and interpreting campaign results and utilizing this information to improve return on investment for future campaigns.
• Identify merchandise assortment voids/opportunities specific to the online business
• Play a critical role in the development of an exclusive online assortment
• Manage creative execution of all digital promotional media (incl. agency selection, strategic brief, KPI's)
• Develop Promotional strategy for e-commerce channel by understanding the model as well competitive and business trends

Your Profile

• Min 3-4 years of experience in an Shopper Customer, preferably in the Health & beauty (FMCG) industry
• Online merchandising experience using advanced inventory control and merchandising applications is strongly preferred
• Strategic thinking: Very good analytical skills, able to tackle complex situations with the ability to translate analytic data into strategic ideas and concrete actions.
• Driving results: Able to influence others, with strong negotiation skills to resolve issues/conflicts in a "win-win" manner
• Collaboration: High focus on achieving exceptional results through strong cross-functional teams, internally and externally at all levels
• Strong working knowledge of eCom best practices, digital marketing trends, brand websites, eMail, CRM and web analytics
• Excellent presentation and communication skills

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Additional information

Your responsible recruiter is Akash Sharma. Please apply online via the Beiersdorf Intranet until 12th December 2025.