Customer Success Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa Impel Talent Full time

Impel Talent is hiring on behalf of a fast-growing renewable energy solutions provider. They provide onsite renewable energy for manufacturing facilities and businesses to create their own renewable assets. This role will support customers from evaluation to installation and maintenance, delivering predictable, lower energy costs and helping organisations achieve sustainability goals.

The Customer Success Manager will be
the friendly first point of contact for customers
, handling enquiries, providing guidance, and maintaining ongoing communication throughout the customer journey. This role is ideal for someone
proactive, approachable, and customer-focused
, who enjoys building relationships and supporting clients while being part of a collaborative team.

Key Responsibilities

  • Act as the first point of contact for customer enquiries via phone, email, and online channels.
  • Maintain proactive communication to ensure customers feel supported and valued.
  • Guide new customers through onboarding and help them navigate services, reporting, and maintenance processes.
  • Collaborate with internal teams to ensure smooth operations and seamless customer experience.
  • Track interactions in CRM systems and share feedback to improve processes.

What We're Looking For

  • 5+ years' experience in Customer Success, Account Management, or frontline support, ideally in B2B services or technical environments.
  • Experience in
    energy, cleantech, renewables,
    or
    infrastructure services.
  • Familiarity with CRM and Customer Success platforms (e.g., Salesforce, HubSpot, Gainsight).
  • Understanding of Power Purchase Agreements (PPAs) and onsite energy solutions.
  • Friendly, approachable personality with excellent communication skills.
  • Proactive problem-solver with strong organisation and time management skills.
  • Comfortable using CRM tools and tracking customer interactions.
  • Experience in energy, renewables, or technical services is advantageous.
  • English Fluent, German language would be a plus

Why Join Impel Talent

  • Be part of a
    friendly, mission-driven team
    delivering impactful solutions to clients.
  • Directly influence the customer experience and support long-term client relationships.
  • Work in a collaborative, supportive environment with opportunities for growth and development.

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