Customer Service Advisor

1 week ago

Cape Town, South Africa Sigma Connected Full time

**Company Description**

Sigma Connected Group is a people company that values the power of human connections. We listen and learn to better understand our employees, clients, clients' customers, and wider communities. We believe that better connections lead to better outcomes for everyone. We are not just another business process outsourcing provider; we are different. With thousands of independent thinkers connected and working together, we are flexible, scalable, and smart. We are brave and kind, constantly striving for better because different is better.

**Role Description**

This full-time on-site role, located in Cape Town, is for a Customer Advisor - Collections. As a Customer Advisor - Collections, you will be responsible for managing customer queries and resolving debt collection issues. You will have excellent communication skills and a customer-focused attitude to ensure that our customers receive an outstanding experience.

**Qualifications**
- Previous experience in a customer service or collections role
- Excellent communication skills with the ability to manage challenging customer interactions.
- Strong problem-solving skills and the ability to think critically.
- Excellent interpersonal skills and customer-focused attitude
- Ability to work independently and within a team.
- Knowledge of debt recovery principles and regulations
- High level of accuracy and attention to detail
- Proficient in Microsoft Office and customer relationship management software
- Degree or diploma in business administration, economics, finance, or a related field is preferred.

Pay: R8,330.00 - R9,300.00 per month

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Cape Town, Western Cape (required)

Ability to Relocate:

- Cape Town, Western Cape: Relocate before starting work (required)

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