Ops Specialist: Business Intelligence

*Structural Information
Job number:*

Job title:
Ops Specialist: Business Intelligence (CSB)

Job grade:
S6

Group/ BU:
CSB

Division:
CSB Finances

Span of control:
0

Reports to:
Management

REM Functional Area:
IT

*Core Description*
Acquire, Interpret, evaluate, document, and interrelate BI financial data/ information and develop analysis and projections enabling timeous business intelligence for all levels in Telkom. Collaborate with teams to link ICT project budgets and financial performance to key business metrics. Work with data warehousing teams to ensure the accurate extraction, transformation, and loading (ETL) of ICT-related financial data into BI platforms. Gather and integrate financial and non-financial information from various systems (e.g., Revenue, ad hoc charges, billing, Device distributions, Operational device costs, Sales, Products) for analysis and reporting.

*Job Responsibilities*
OUTPUT 1

Formulated Requirements
SUB-OUTPUTS

Capture request

Work closely with Telkom teams, including network operations, sales, and product management, to provide financial BI reports and automated dashboarding

Support senior analysts in translating financial intelligence into actionable recommendations for leadership

Facilitate communication between finance, IT, and business teams to align financial objectives with Telkom strategies

Document user requirements

Compile Functional Design Specification (If required) for BI solution

Ensure financial reports align with Telkom standards

Monitor compliance with financial policies and practices

Support audit processes by providing accurate and well-documented financial data for Telkom operations

Complete truth test

RANGE

Telkom

New Solutions

Types of Project scope

Analyse Telkom-specific financial KPIs such as subscriber growth, device sales profitability, network roaming, and data service revenue.

Benchmark organizational performance against set targets and goals for the specific BU and Financial year to identify strengths and opportunities.

Consider all types of Customer Audience to enable clear and easy to read reports to encourage financial literacy

OUTPUT 2

Planned Acquisition
SUB-OUTPUTS

Scope requirements

Propose BI enhancements to better capture and analyse data relevant to Telkom CSB

Perform risk analysis

Perform feasibility study on end-to-end solution planning, model development, logical and physical designs, visualisation and solution deployment

Design/ specification of information presentation interface

Develop and support interactive platforms on cloud to enable financial team to collaborate and provide insights on financial performance, including ARPU (Average Revenue Per User), churn, traffic analysis

Pro-actively determine measuring points on different processes

RANGE

Single request/ BI project

Complete solution

OUTPUT 3

Acquired Deployed Information Delivery Mechanism
SUB-OUTPUTS

Design interactive dashboards using presentation layer tool to present Telkom-related financial intelligence to stakeholders

Create data visualizations to track revenue streams by region, product line, or BU segment

Maintain and update BI systems to ensure accurate and timeous reporting for decision-making. Compile test cases for financial team analysis

Test solution (modular/ functional and system)

Apply quality assurance to solution

Rectify all errors identified

Perform user testing or pilot sites

Deploy solution

Implement solution (put into production)

RANGE

Complete system requirements

Standard User

OUTPUT 4

Information and Updated Customers
SUB-OUTPUTS

Promote solutions

Initiate user involvement and usage of information solutions Provide guidance to users on Business Intelligence philosophy and strategy

Collaboration and best practice techniques

RANGE

Telkom

New Solutions

Types of Project scope

OUTPUT 5

Maintained and Supported Information Delivery
SUB-OUTPUTS

Provide one stop BI solutions (Financial and non-financial)

Communicate with end users timeously

RANGE

Reports

OUTPUT 6

Mechanism
SUB-OUTPUTS

Monitor and review usage

Train regional representatives and users

Provide user manuals (operation and admin)

Provide application on-line help functions (collaboration sites)

RANGE

Daily, weekly, monthly, quarterly, yearly measurements, statistics

Business Intelligence Solutions

*Core Competencies*
FUNCTIONAL KNOWLEDGE

Business Intelligence; Financial acumen; Commissions acumen; Business Processes; Project Management; Computer Software; Database Design and Administration; BI Software development; Systems; Documentation Standards

Functional Skills
Analytical; Communication; Reporting; Financial literacy; Performance tracking; Problem Solving; Business Intelligence; Designing; Writing

ATTITUDES/ LEADERSHIP COMPETENCIES

Customer Focused; Motivated; Perseverance; Proactive; Professional; Reliable; Decisive; Organized; Accuracy; Dynamic; Approachable; Team Player; Adaptability

*Certifications*

• None

*Education*

• NQF 6: 3 year Diploma/ National Diploma
• OR NQF 4: Grade 12

Experience

• 3 Years relevant experience
• OR 5 years relevant experience

*Additional Information
Outputs (continued)*
OUTPUT 7

Provide Business Process Analysis and Research
SUB-OUTPUTS

Identify issues and problem areas

Gather and analyse information

Analyse business processes

Provide alternative business and research solutions

RANGE

Telkom

Accurate and sufficient information

Business Commitment

Business Impact

Time Frame

Resource Requirements

Project Scope

Clarified Functionality

OUTPUT 8

Performed Quality Assurance
SUB-OUTPUTS

Audited results on acquired/developed information Systems

Manage functional and system wide integrity tests

Provide change control procedures

Provide System Configuration Mechanisms

Compile documentation

RANGE

Functional compatibility

Modular compatibility

System compatibility

Verification of acquired/ developed systems to comply with business intelligence standards

Field range to system wide validity check against defined system requirements and specifications

OUTPUT 9

BI Produced, Disseminated and Controlled Access
SUB-OUTPUTS

Distribute Information delivery and solutions

Provide access to BI Information Delivery solutions and information

Ensure running of queries

RANGE

Generation distribution of information Delivery Mechanism

Request delivery of information mechanism

Periodic ad-hoc requests

*Special Requirements*

• Valid Drivers license

*Physical Requirements*

• None

*Key Stakeholders*