Systems and Process Administrator

2 weeks ago

Cape Town, Western Cape, South Africa Kerston Foods CC Full time

Systems, Processes & Device Administration

  • Manage and maintain all warehouse systems, including WMS, inventory software, reporting tools, and digital processes.
  • Oversee all warehouse devices (Zebra scanners, smartphones, tablets, and handhelds), including setup, allocation, maintenance, tracking, and repairs.
  • Troubleshoot system and device issues; liaise with IT or external vendors where required.
  • Review and update digital and physical warehouse processes to support efficient operations and best practices.
  • Develop and maintain SOPs, training materials, and process documentation.
  • Conduct staff workshops on system functionalities, best practices, updated workflows, and new features.
  • Report system issues and provide continuous feedback to warehouse controllers and management.
  • Stay informed on trends, technologies, and advancements in warehouse systems to propose improvements.

Inventory Data Control & Reporting

  • Generate stock take sheets, capture physical counts, and reconcile variances.
  • Capture and update stock inventory on systems in line with operational requirements.
  • Compile monthly stager and picker performance data.
  • Complete and update the daily staff attendance sheet.
  • Maintain accurate filing of all Palladium transactions and stock movement documents across warehouses.
  • File and archive all stock take documentation.
  • Capture returns, transfers, and corrections in the system.
  • Investigate stock-related discrepancies, including camera reviews for dispatch errors.
  • Monitor KPIs including stock accuracy, order fulfilment timelines, and staff productivity.
  • Compile and submit a Weekly Management Report covering:
  • Warehouse outputs
  • Inventory performance
  • Staff performance
  • Attendance compliance
  • System or process deviations
  • Device usage/availability issues

Compliance, Governance & Process Improvement

  • Conduct internal audits to ensure SOP and process compliance.
  • Ensure all warehouse processes align with company policy, safety requirements, FSSC/HACCP standards, and operational best practices.
  • Maintain accurate system documentation for audit readiness.
  • Identify inefficiencies and implement process improvements.
  • Lead initiatives to reduce errors, streamline workflows, and enhance warehouse efficiency.

Training & Staff Support

  • Train staff on system usage, device handling, process adherence, and updated workflows.
  • Provide refresher training and support for controllers, pickers, stagers, and receivers.
  • Serve as first-line support for system, process, and device-related questions or challenges.

Ad hoc duties

  • Assist dispatch in loading trucks when required.
  • Assist with stock takes, picking, replenishing, and staging during peak periods.
  • Support warehouse housekeeping standards.
  • If licensed, operate Hyster or reach trucks as needed to support operational flow.

QUALIFICATIONS AND EXPERIENCE:

  • Minimum Grade 12.
  • 1–2 years formal certificate or short diploma in Administration, Information Systems, Logistics, or relevant field.
  • Proven experience in WMS administration or warehouse systems role.
  • Understanding of database management, system integrations, SQL (advantageous).
  • Strong technical ability with experience in barcode scanning, RF technology, and mobile device management.
  • Experience in inventory control and warehouse processes.
  • Strong analytical and problem-solving skills.
  • Ability to work independently, prioritise tasks, and manage time effectively.
  • Strong communication and interpersonal skills to collaborate across teams.
  • High attention to detail with a focus on accuracy and compliance.

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