Master Technician

Lereko Motors Polokwane currently has a vacancy for a Master Technician, reporting to the Manager: Service. The primary purpose of this position is to repair Trucks according to dealer/distributor's standards and specifications in the most productive way.

Main Job Activities:

1. Workshop Productivity:

• Responsible for attaining UDSA servicing times
• Responsible for indicating possible future vehicle faults and servicing requirements
• Responsible for noting and reporting on all components, material and consumables
• Responsible for interpreting and implementing technical skill
• Responsible for the testing of vehicles
• Needs to seek technician support and advice in any difficulty experienced in carrying out of requested repairs
• Responsible for communicating on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised
• Responsible for the achievement of labour sales targets, workshop efficiency targets and daily volume targets

1. Customer Service:

• Analyze accurately customers' needs and action accordingly
• Maintain a fix right first time policy by ensuring quality workmanship
• Ensure vehicles are thoroughly examined and report in writing on general condition with emphasis on customers safety
• Establish authorization for extra work
• Ensure all work carried out to UDSA safety standards
• Ensure maximum use of servicing knowledge and skill to achieve effective and safe service
• Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised
• Protect customers vehicles with covers and dust sheets and safeguard their contents
• Improve and maintain customer service index percentages to agreed standards
• Monitor come backs – feedback from quality controller/foreman and customer satisfaction reports

1. Cost Control:

• Ensure all hours and material usage are accurately recorded
• Ensure that utmost care is taken avoiding any damage to vehicles and components during service or repair
• Minimize wastage of all materials, oils and fluids

1. Product Knowledge and training:

• Attend all training identified by management to ensure a high product knowledge skill level
• Maintain and develop the skill level on all UDSA diagnostic equipment
• Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved

Education & experience:

• Minimum Grade 12
• Computer Literacy
• Trade certificate: Diesel Mechanic
• Valid driver's licence code 14 with PDP
  
• Volvo Truck & BUS experience highly preferable 
• 5 years Master Technician experience 

Skills & personal attributes:

• Integrity
• Team Work
• Follow through skills
• Self-driven and resilient
• Ability to cope with pressure
• Interpersonal skills (emotional maturity / cross functional collaboration)