Specialist: Technical Analysis

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• To analyse required billing systems to identify functionality enhancements as well as process improvements
• To compile business and technical user requirements specifications that is representative and complete
• To provide feedback on new products, services and other requirements
• To conduct an impact analysis on various systems

Analyse business requirements

• To analyse requirements of Digital and Reporting systems to identify functionality enhancements as well as process improvements
• To compile business and technical user requirements specifications that is representative and complete
• To ensure that User Acceptance testing plans are compiled and the required testing is conducted for new products and services as well as system upgrades and application releases
• To ensure that user requirements are documented, developed and delivered on

Impact assessment of new products and services

• To provide feedback on new products, services and other requirements
• To conduct an impact analysis on various systems
• To perform information requests and investigations

Project management methodologies

• To use Project Management methodologies to communicate and facilitate execution and implementation of new systems or releases
• To effectively communicate and liaise with all stakeholders
• To ensure effective change control is executed

To ensure that systems adhere to and comply with all relevant policies and procedures

• Deployment across standardised environments and layered architecture
• Operations transition initiation and support

Compiled reports

• Accuracy, Delivery time
• Projects, Systems Analysis, Ad-hoc

Provided Support to Operations

• Provide support to Operations teams regarding business queries.
• Provide post implementation support.

Business Analysis

• Business/ systems requirements elicitation and analyses
• Process modelling
• Solution(s) design and recommendations
• Author business and systems requirements and design specification documents
• Generate technical artifacts like use cases, context diagrams, frameworks
• Development of training material, test cases, operations manuals
• To be involved and facilitate user acceptance testing
• To establish validation and balancing criteria to ensure integrity of data in profiling system and be involved in ensuring continued data integrity for area of information delivery.

Stakeholder management

• To agree with users on business rules to be applied to data.
• To develop and document consolidated information requirements and quality attributes from business requirements.
• To provide primary user contact for relevant area of information delivery and perform ad hoc analyses.
• To interface with all other role-players, for example source systems and Report authors, etc

Maintained Relationships

• Customer Satisfaction Index
• Billing, External Customers – Finance and retail Billing

• Matric – Essential
• 3 year degree/ diploma in engineering, science, finance, any applied mathematical degree Essential
• Honours degree-advantage.
• A minimum of 3-5 years relevant experience within an ICT Company is essential with specific focus on:
• Quantitative analytics
• Customer data
• Campaign management systems, optimisation technology and process CRM operations

Job knowledge

• Knowledge of hosting servers and services in the cloud (AWS/Azure/etc)
• Moving workloads from on-prem to cloud
• Data analysis through the use of SQL
• Design and knowledge of CI/CD Pipelines
• Working in an Agile manner i.e. scrum team
• Knowledge of DevOps (People/Process/Technology)
• Knowledge of Gitlab Ultimate
• Knowledge of CyberSecurity Vulnerability Management
• Knowledge of Billing and Financial Reporting
• Knowledge of Configuration Management

• Complex Systems context diagrams

• Business Analysis

• Project management
• GSM environment and systems
• Mediation and Billing functions and processes
• Change Control Process
• Fault Management Process
• Software Development Life Cycle processes
• Policies and Procedures governing IS
• Software Development and Delivery Methodology
• ISO, TMF, Telco Standards
• Architecture and internal process work flows
• Change management around transformation projects
• Collaboration and facilitation across virtual project teams

Skills

• Analytical, Commercial input and forecasting
• Input into Planning
• Input into Budgeting
• People management (vendor)
• Change / stakeholder management
• Presentation skills
• Negotiation and persuasion skills
• Communication skill
• Interpersonal skill
• Data Analysis / Analytics / SQL
• Cloud hosting such as AWS/Azure/etc
• Microservice design
• DevOps

Attitude

• Investigative
• Follow through
• Thorough
• Assertive
• Emotional Intelligence
• Patience
• Confidence
• Resilience
• Innovative

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 12 December 2025.

The base location for this role is Century City.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.