Onsite Team Leader: Sales

Role Title: Onsite Team Leader: Sales

Role Description:

• We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.
• As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
• Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Key Job Activities:

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members' feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• A Team Leader is responsible for implementing strategies that team members use to achieve a goal, delegating tasks based on each member's strengths and skills and offering the training necessary to complete certain tasks. They are also responsible for inspiring and motivating team members with regular encouragement, keeping the enthusiasm going by providing individualized coaching when needed.

Preferred Qualifications, Skills and Competencies and Physical requirements for the position:

REQUIREMENTS OF THE JOB:

• Proven work experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Degree in Management or training in team leading is a plus

COMPETENCIES OF THE JOB:

1. Leadership and People Management

• Demonstrates strong leadership abilities to guide, motivate, and support team members.
• Provides effective direction and mentorship to junior staff to improve performance and build capability.
• Leads by example and fosters a positive, high-performance team culture.

2. Communication and Interpersonal Skills

• Excellent verbal and written communication skills for engaging with team members, management, and clients.
• Active listener who can provide constructive feedback and resolve workplace issues or conflicts effectively.
• Able to communicate instructions clearly and maintain open, respectful communication channels.

3. Local Knowledge and Mobility

• Familiar with the
  Durban CBD and surrounding areas
  , including key business zones and customer sites.
• Able and willing to
  travel to multiple sites
  across all the regions to supervise operations and support team needs.
• Understands the logistical and operational dynamics of onsite work in the Durban area.

4. Training and Coaching Competence

• Skilled in identifying training needs and developing junior staff through structured coaching and on-the-job learning.
• Encourages continuous learning and professional growth within the team.
• Capable of delivering both formal and informal training sessions effectively.

5. Organizational and Time Management Skills

• Strong ability to prioritize, plan, and coordinate tasks across multiple locations.
• Ensures deadlines are met while maintaining high operational standards.
• Efficient in monitoring performance metrics and reporting progress.

6. Problem-Solving and Decision-Making

• Proactive in identifying operational challenges and implementing practical solutions.
• Uses sound judgment to make timely and effective decisions in a fast-paced environment.
• Maintains composure and focus under pressure.

7. Technical and Administrative Proficiency

• Proficient in
  MS Office
  , particularly Excel for performance reporting and data tracking.
• Comfortable using digital tools and communication platforms to manage operations remotely.
• Ensures accurate documentation and reporting for all team activities.

8. Integrity and Accountability

• Acts with honesty and professionalism in all interactions.
• Takes ownership of outcomes and follows through on commitments.
• Promotes ethical conduct and compliance with company standards.