Executive-Customer Care Voice-Inbound

2 days ago

Cape Town, Western Cape, South Africa EXL Full time R150 000 - R250 000 per year
Description

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

Responsibilities
  • Receive inbound calls from policyholders in a contact center environment.
  • Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
  • Accurately interpret and verify billing transactions.
  • Respond to simple as well as complex billing inquiries from policyholders.
  • Provide policyholders with technical support on the client systems.
  • Follow up with policyholders on outstanding items in a timely manner.
  • Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
  • Perform other duties as needed.

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

Qualifications
  • Experience of up to 1 year, preferably in a customer service environment
  • Some post High School education preferred
  • Excellent telephone etiquette and service delivery skills
  • Strong communication skills and effective listening abilities
  • Effective organizational and time-management techniques
  • Exhibit patience and a positive outlook when working with policyholders
  • Contribute to an environment of accountability, collaboration and teamwork
  • Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
  • Able to commit to the entirety of the training program and work within a structured operation environment.

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