Senior Executive-Customer Care Voice-Inbound

1 week ago

Cape Town, Western Cape, South Africa EXL Full time R46 812 - R300 000 per year

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit 

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

  • Receive inbound calls from policyholders in a contact center environment.
  • Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
  • Accurately interpret and verify billing transactions.
  • Respond to simple as well as complex billing inquiries from policyholders.
  • Provide policyholders with technical support on the client systems.
  • Follow up with policyholders on outstanding items in a timely manner.
  • Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.

  • Perform other duties as needed.

  • Prior experience in insurance enrollment, healthcare administration, or patient services preferred.

  • Strong communication, problem-solving, and organizational skills.
  • Compassionate and patient-focused approach with attention to detail.

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

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