Consultant, Senior, Claims
23 hours ago
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo manage the end to end value propositioning of Buildings claims by adhering to the standing procedures and audit requirements. To provide exceptional customer Service, whilst maintaining an acceptable loss ratio and achieving budgeted average cost of claims.
To effectively and timeously deal with all building claims, ensure that all received correspondence is actioned, estimates are revised accordingly, payments are effected, recoveries are effected and the customers are proactively and consistently kept informed. Maintaining an effective diary system to ensure that matters are attended to within agreed or stipulated timeframes, thus enabling effective customer service delivery. With little direct supervision, liaise and interact with customers and other stakeholders.
QualificationsType of Qualification: Diploma
Field of Study: NQF5 Short Term Insurance
Experience Required
Insurance
3-5 years solid technical understanding of Building policy wordings and claims.
Technical background on Building claims
Behavioural Competencies:
- Articulating Information and Interpreting Data
- Developing Expertise
- Following Procedures
- Interacting with People
- Managing Tasks
- Meeting Timescales
- Providing Insights
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Client Knowledge
- Client Retention
- Client Servicing
- Client Value Propositions
- Insurance Principles
- Insurance Products & Services
- Risk Identification
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