Funeral Claims Consultant
1 week ago
Job OverviewBusiness Segment: Insurance & Asset ManagementLocation: ZA, GP, Roodepoort, 4 Ellis StreetJob Type: Full-timeJob Ref ID: A-0001Date Posted: 10/10/2025Job DescriptionTo analyse, assess and pay valid funeral claims within 48 hours from the time the last document is received. To detect fraudulent activities on funeral claims. Understand SBIS's goals and objectives and strive to achieve them. Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery. Ensure favourable NPS score of >80% by consistently promoting quality interactions with customers.QualificationsType of Qualification: DiplomaField of Study: Insurance Institute or Insurance QualificationFAIS CompliantRE 5Experience RequiredInsurance Legacy & EnablementInsuranceThe role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance CategoryAdditional InformationBehavioural Competencies:Articulating InformationDeveloping ExpertiseFollowing ProceduresInteracting with PeopleInterpreting DataTechnical Competencies:NPS score of >80%ENPS ParticipationRefer all suspicious claims to Fraud operations.To Achieve fraud savings, target as set out by business.0% errors on Quality Assurance ratingFinalize a minimum of 20 claims per day.Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or
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Consultant, Senior, Claims
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Roodepoort, Gauteng, South Africa MTN Full time R900 000 - R1 200 000 per yearWe at MTN are a purpose and value-led organisation. At MTN, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood and empowered to live an inspired life. Our values keep us...
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Roodepoort, Gauteng, South Africa MTN Full time R900 000 - R1 200 000 per yearWe at MTN are a purpose and value-led organisation. At MTN, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood and empowered to live an inspired life.Our values keep us...
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Client Service Consultant
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Roodepoort, Gauteng, South Africa Moladira Skills Full time R150 000 - R250 000 per yearPurposeTo resolve medical aid queries of members and other stakeholders through a call centre environment.Experience 3 years call centre experience, preferably in the medical industry, Gap Cover and PHIQualifications Matric, Call Centre, Customer Services certificate /qualification advantageous. RE5 RequiredAccountabilities Client service delivery and...
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Client Service Consultant
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Roodepoort, Gauteng, South Africa Moladira Skills Full time R150 000 - R250 000 per yearPurposeTo resolve medical aid queries of members and other stakeholders through a call centre environment.Experience3 years call centre experience, preferably in the medical industry, Gap Cover and PHIQualificationsMatric, Call Centre, Customer Services certificate /qualification advantageous. RE5 RequiredAccountabilitiesClient service delivery and...
