Incident Manager MMH251016-1

5 days ago

Centurion, Gauteng, South Africa Momentum Group Limited Full time R400 000 - R800 000 per year

Role Purpose

The Incident Manager will be responsible for leading recovery of high priority incidents, running post incident reviews, tracking action items to closure, and chairing CAB meetings.

You will also be responsible for supporting resolution of lower priority incidents and ticket management. You will be the first point of escalation for business and IT teams for ITSM related topics. This role is critical in maintaining operational stability, minimizing business impact, and driving continuous improvement in incident handling.

Requirements

  • Bachelor's degree in IT, Computer Science, or related field.
  • 3–5 years of experience in similar roles - e.g., Incident Manager, Technical Escalation Engineer, etc.
  • ITIL or similar IT service management certifications.
  • Proficiency in incident management and ITSM tools.
  • Cloud Experience Advantageous.
  • ITSM Tool Experience – Atlassian Jira.
  • Incident response and resolution times.

Duties and Responsibilities

  • Lead and drive major incidents towards mitigation and resolution.
  • Collaborate with IT teams and stakeholders to troubleshoot and resolve incidents.
  • Provide timely and meaningful updates to stakeholders.
  • Lead post incident review and problem management meetings with key stakeholders to review events and opportunities for ongoing improvement.
  • Maintain detailed records of incidents and resolutions.
  • Chair CAB meetings and ensure all approved changes are thoroughly vetted.
  • Continuously look for automation and improvement opportunities for IT Service Management.
  • Support auditing requirements.
  • Generate incident metrics and trend reports.
  • First point of escalation for business and IT teams for IT Service Management.
  • First-time fix rate.
  • Incident volume and recurrence.
  • Customer satisfaction scores.
  • Post-incident review effectiveness.

As an applicant, please verify the legitimacy of this job advert on our company career page

  • Incident Manager

    5 days ago

    Centurion, Gauteng, South Africa Group Digital and Technology Full time R400 000 - R800 000 per year

    IntroductionMomentum Group is a South African-based financial services group. Our retail and specialist brands drive to build and protect our client's financial dreams. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisation's care for and reward their employees and members.Momentum Group...

  • Specialist: Cyber Incident and Threat Intelligence

    5 days ago

    Centurion, Gauteng, South Africa Telkom Full time R600 000 - R1 200 000 per year

    Structural InformationJob number: Job title: Specialist: Cyber Incident and Threat IntelligenceJob grade: S5Group/ BU: CorporateDivision: CIOSpan of control: 0-5Reports to: Senior ManagementCore DescriptionResponsible for identifying, analyzing, and responding to cyber threats and incidents targeting theorganization. This role combines deep technical...

  • Specialist: Cyber Incident and Threat Intelligence

    1 week ago

    Centurion, Gauteng, South Africa Telkom Group Full time R900 000 - R1 200 000 per year

    *Structural InformationJob number:* Job title:Specialist: Cyber Incident and Threat IntelligenceJob grade:S5Group/ BU:CorporateDivision:CIOSpan of control:0-5Reports to:Senior Management*Core Description*Responsible for identifying, analyzing, and responding to cyber threats and incidents targeting theorganization. This role combines deep technical expertise...

  • Tier 1 Systems Engineer Learnership 2025

    2 weeks ago

    Centurion, Gauteng, South Africa IPT Full time R150 000 - R250 000 per year

    Are you a tech enthusiast ready to provide exceptional IT support?Join IPT as a Tier 1 Systems Engineer and play a vital role in ensuring seamless IT operations for our clients.About UsIPT is a managed IT support service and cybersecurity provider for businesses across several industries. Our core focus is to safeguard and enhance our clients' IT...

  • Proposal Developer 1

    1 week ago

    Centurion, Gauteng, South Africa IQVIA Full time

    Internal Job DescriptionJob OverviewUnder general supervision, the Proposal Developer is responsible for preparing budgets and proposals for assigned customers in support of the global sales team. This role requires close collaboration with internal stakeholders to ensure timely and accurate delivery of proposal documents.Key ResponsibilitiesReview Requests...

  • Proposal Developer 1

    1 week ago

    Centurion, Gauteng, South Africa IQVIA Full time R250 000 - R500 000 per year

    Internal Job Description Job OverviewUnder general supervision, the Proposal Developer is responsible for preparing budgets and proposals for assigned customers in support of the global sales team. This role requires close collaboration with internal stakeholders to ensure timely and accurate delivery of proposal documents.Key ResponsibilitiesReview Requests...

  • Manager: Cyber Security Operations

    1 week ago

    Centurion, Gauteng, South Africa BCXP Full time R900 000 - R1 200 000 per year

    Business unit, Department, Reporting Business Unit Cybersecurity Department Sales & Solutions Job grade/level M5Core DescriptionResponsible for leading the organization's cybersecurity strategy, operations, and team. This role ensures the protection of digital assets, compliance with regulatory standards, and the implementation of robust security protocols...

  • Traffic Management Operator

    7 days ago

    Centurion, Gauteng, South Africa Tolcon Full time R150 000 - R200 000 per year

    Company: Tolcon (FMS GP)Location: Rooihuiskraal, CenturionReports to: TMC Supervisor Qualifications and SkillsSuitable candidates must possess the following minimum qualifications and skills: Grade 12At least 2 years of Incident Management Systems or CCTV surveillance experienceConversant in at least 2 languagesComputer literacyAssertivenessGood people...

  • Traffic Management Operator

    5 days ago

    Centurion, Gauteng, South Africa Tolcon Full time R180 000 - R320 000 per year

    Company: Tolcon (FMS GP)Location: raRooihuiskal, CenturionReports to: TMC Supervisor Qualifications and SkillsSuitable candidates must possess the following minimum qualifications and skills: Grade 12At least 2 years of Incident Management Systems or CCTV surveillance experienceConversant in at least 2 languagesComputer literacyAssertivenessGood people...

  • Traffic Management Operator

    6 days ago

    Centurion, Gauteng, South Africa Tolcon group Full time R3 000 000 - R5 000 000 per year

    Company: Tolcon (FMS GP)Location: Rooihuis kraal, Centurion Reports to: TMC SupervisorQualifications and SkillsSuitable candidates must possess the following minimum qualifications and skills:Grade 12At least 2 years of Incident Management Systems or CCTV surveillance experienceConversant in at least 2 languagesComputer literacyAssertivenessGood people...