Store Manager

Opening Store:

• Ensure that store is opened 15 minutes before the shift starts.
• Ensure that all staff arrive on time and are dressed appropriately in the correct The company uniform.
• With the nurses, do the required stock counts, emergency protocol checks and ensure the store is neat, clean and ready for trade.
• Check petty cash from the night before and get any cash banking ready for head office to deposit.
• If someone else cashed up on your day off, ensure that the cash-up is accurate and all transactions have been processed are accurate and the day is cashed up.
• Ensure that the store merchandising and general presentation is maintained according to The The company standards.

Reception and Client Care

• Answer calls in a friendly professional tone.
• Ensure that every client entering the store is greeted and completes a consent form accurately.
• Once the consent form has been completed, make sure that the attending nurse has had a look at the contraindications BEFORE seeing to the client.
• Understand the benefits of the loyalty program and how it works. Encouraging clients to join.
• Ensure that all the details on the Consent Form for the new clients are entered into the My Appointment system accurately so that we can register the client onto the loyalty program.
• Ensure that you are well versed with the drip's compositions, retail products and pricing to assist clients with queries.
• Ensure that the coffee station and water fridge are well stocked and tidy and any items that need to be ordered or purchased that the necessary steps to complete the task have been done.
• Ensure and maintain client experience in the store.

Administration and Filling:

• Accuracy is a key responsibility of the store coordinator.
• Ensure that all necessary templates are printed out and available for use in advance.
• Ensure that the drip slips are collected from the nurse and the daily sheet is updated with batch numbers and transaction details.
• Ensure that all manual consent forms, daily sheets, stock count sheets, client progress reports, and emergency equipment check sheets are filled per day per month for tracking.
• Ensure that cash ups are stapled in order of transaction with the batch report and filled in per day, per month.
• Ensure that all transactions / bookings captured during the day are accurate.
• Ensure that the scheduler / roster is well planned to accommodate clients as effective as possible (Making sure that most staff are available for high trade periods).
• Ensuring that if any leave days, sick leave or compassionate leave days are taken the necessary leave forms have been completed by the member of staff and submitted to the FP.
• Submit all relevant RS data to area managers monthly for accurate payroll.
• Assist with accurate administrative invoice filing and controls.

Cash Ups

• All cash takings/transactions MUST be entered into the My Appointment system.
• At day end do a full cash up on the system ensuring that credit card, vouchers, cash sales balance.
• If you are over or under, immediately inform the Franchise Partner. DO NOT force balance the cash up.
• Unexplained shortages will be the responsibility of the Store Manager.
• Force balancing or any manipulation of the cash up will lead to disciplinary action.
• Manage cash takings, check cash-ups for accuracy and ensure daily banking is accurate and handed over to Head Office once a week.
• Mange the store float and communicate if the float has dropped below the minimum amount of R3000.
• Mange Petty cash and the transactions of the petty cash on the system - and keep accurate invoices for all transactions to submit to head office weekly.

Stock Management

• Maintain accurate stock levels and replenish inventory effectively.
• Ensure that daily counts of the Fagron Vials are completed.
• Check that you have enough consumable stock (Saline bags, admin sets, needles, Jelco's, cottonwool, lined savers, gloves, masks and so on) for the week.
• Ensure that orders are placed each Monday morning with suppliers.
• Follow-up with suppliers if goods
  have not
  been delivered by Wednesday to ensure you have stock for weekend trade.
• Receive invoices and check against the items delivered for accuracy. If there are any short deliveries, immediately inform head office and suppliers to rectify.
• Enter all delivered stock into the My Appointment system.
• Once a month complete a FULL stock take on all professional products and once a week complete a full retail stock take into My Appointment. Stock counts need to be compared to the My Appointment system. Any shortages of stock must be reported to head office. No adjustment of stock may be done without the consent of the Franchise Partner. Should stocks be manipulated it will lead to disciplinary action.
• Inform head office if any stock is about to expire with sufficient notice.

General:

• Assist in any reasonable requests related to the store which may not be in this job description (such as getting printing done, maintaining tidiness of the store communicating with suppliers and so on).
• If any fixtures or equipment is damaged or needs attention it is reported to head office immediately.
• Mentor staff and training staff in the store - to ensure they understand the The company way.
• Communicate any staff/ client problems that need attention to head office.
• Drive monthly and daily store target.

Behavioural Responsibilities:

• Passionate Service
• Serving the needs of our clients as a top priority.
• Team Player
• Focusing on the team in the working environment rather than on individual needs.
• Integrity
• Being honest in all her/his dealings in the
• Individual Growth
• Actively works to better her/ his skills.