Member Support Assistant

4 days ago

Rustenburg, North-West, South Africa iMasFinance Co-operative Full time

Member Support Assistant (Office Administration and Frontline Engagement)

In support of the iMasFinance transformation strategy, preference will be given to candidates from the designated groups

Job Purpose:

Provide effective and efficient office, administrative and customer functions in the membership support  / client service department. Position is at the iMasFinance Rustenburg Office.

Job Outputs: 

  • Manage front desk & office administration
  • Day-to-day handling of inbound call queries and inbound email queries
  • Adherence to policies and procedures
  • Resolve complaints received and manage customer service experience
  • Maintain proper tracking of complaints
  • Provide support to members, manage office, administration and clerical duties
  • Office supplies & inventory levels; expense and costs record keeping
  • Transferring of calls, taking of messages timeously and friendly
  • Maintain and update office register for any items that need register
  • Assist with managing asset register and records
  • Ensuring office and front desk health and safety standard are maintained and treat people courteously
  • Issue paid up letters and submit for approval
  • Reconsolidation of accounts
  • Perform document control
  • Capturing of financial transactions
  • Preparing of journals for transfers between lines of business
  • Prepare and process journals
  • Maintain internal and external relationships including members, colleagues and management
  • Awareness of operational risks at workplace
  • Adherence to Credit Policies and avoid Rollbacks
  • Actions to mitigate risk/fraud 
  • All governance and legislative matters identified, agreed and adhered to
  • Participate in peer and team learning initiatives
  • Living the iMasFinance values
  • Assist Manager with record keeping and administration of all office controllable expenses
  • Order front office supplies
  • Keep inventory of stock at optimal levels and manage asset register
  • Keep updated records of office expenses and costs and report to m
Qualifications:
  • Grade 12 with Mathematics and Accounting
  • Office Administration Certificate 
  • Credit Management or book keeping qualification is an advantage

Experience:

  • 2 years' office administration  experience 
  • Worked in a  sales and customer service environment
  • Knowledge of financial services and general  financial products 

Knowledge and Skills:

  • Sales environment 
  • Listening skills
  • Communication skills
  • Multi-lingual including English
  • Computer literate (MS office, Outlook  & Excel)
  • Problem solving skills
  • Team player
  • Must be able to perform under pressure
  • Telephone etiquette

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