Akeso Ward Secretary

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Akeso Ward Secretary

Company:** Netcare Hospitals (Pty) Limited

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Job Summary

The Akeso Ward Secretary provides comprehensive administrative and secretarial support to the nursing staff, medical professionals, and patients within a specific ward at an Akeso mental health facility. This role is crucial for ensuring the efficient and smooth operation of the ward, maintaining accurate patient records, and facilitating effective communication.

Job Responsibilities

* **Administrative Support:**

*Complete job cards. Log job cards timeously and follow up on completion
* Manage and maintain patient files, including admissions, transfers, and discharges, ensuring all documentation is accurate and up-to-date.
* Schedule appointments, tests, and consultations for patients as directed by medical staff.
* Prepare and process patient-related forms, reports, and correspondence.
* Order and manage ward supplies, stationery, and equipment, ensuring adequate stock levels.
* Handle incoming and outgoing mail, faxes, and emails for the ward.
* Maintain a tidy and organized ward office environment.
* **Communication & Coordination:**
* Act as the primary point of contact for patients, families, and visitors, providing information and directing inquiries appropriately.
* Liaise with internal departments (e.g., admissions, pharmacy, laboratory) to coordinate patient care activities.
* Answer and direct telephone calls, taking messages accurately and efficiently.
* Assist with the preparation of ward reports and statistics.
* Communicate effectively and professionally with all members of the healthcare team.
* **Patient Record Management:**
* Ensure the confidentiality and security of all patient information in accordance with Netcare policies and relevant legislation.
* Assist with the input and retrieval of patient data into electronic systems.
* Perform regular audits of patient files to ensure completeness and compliance.
* **General Duties:**
* Provide support to nursing staff with non-clinical tasks as required.
* Adhere to all Netcare policies, procedures, and safety regulations.
* Participate in relevant training and development programs.

Job Qualifications

* **Education:**
* Matriculation certificate (Grade 12) or equivalent.
* A secretarial diploma or administrative qualification would be advantageous.
* **Experience:**
* Minimum of 2-3 years of experience in an administrative or secretarial role, preferably within a healthcare environment.
* Experience working in a mental health facility or with psychiatric patients would be highly beneficial.
* **Skills & Knowledge:**
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Excellent written and verbal communication skills in English.
* Strong organizational and time management abilities.
* High level of accuracy and attention to detail.
* Ability to work independently and as part of a team.
* Empathy, patience, and a professional demeanor when interacting with patients and families.
* Ability to maintain confidentiality and handle sensitive information with discretion.
* Knowledge of medical terminology is an advantage.
* Familiarity with hospital information systems (e.g., Meditech) is an advantage.

Join the team that providing the best and safest
care.