Customer Compliance Agent

4 days ago

Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

Job Description
What You'll Bring to the Team:

  • Demonstrate Strong sense of accountability.
  • Demonstrate the ability to formulate objectives, interpret organizational strategy and translate into action plans
  • Demonstrate high levels of attention to detail
  • Strong sense of business acumen
  • Have good interpersonal, communication and presentation skills.
  • Ability to coach, train and develop soft skills

Responsibilities
What You'll do for the Brand:
Customer Service

  • Excellent communication skills (verbal and written)
  • Maintain professional interaction with clients
  • Maintain high quality standard when handling client interactions.

Compliance/ AML

  • Review Client KYC documents and complete due diligence checks
  • Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
  • Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering
  • Drafting of Suspicious Activity Reports for the submission to the Nominated Officer.
  • Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
  • Attend to Deposit limit change requests
  • Review enhanced due diligence requests for SOW etc.
  • Conduct thorough Source of Wealth reviews
  • Monitor and identify players that require interactions for safer gambling.
  • Communicate safer gaming options to identified clients using provided channels of communication.
  • Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
  • Prepare Data Protection Request promptly and accurately.
  • Manage data erasure requests.
  • Adhere to the policy and procedures for complaints and dispute handling.

Qualifications
You Bring:

  • 1-2 years of administration experience
  • Computer literate

A Bonus To Have
Completed or studying towards a qualification majoring in compliance, AML, Auding

So, are you ready to level up, learn, and perform at your best? Apply now

Please note that only applicants who meet the stipulated minimum requirements will be considered.

  • Customer Compliance Agent

    4 days ago

    Durban, KwaZulu-Natal, South Africa Winning Form Full time

    DescriptionCommunication - Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.Presentation - Demonstrates sound presentations skills to capture attention and maintain interest through an interactive approach.Attention to detail - Demonstrates ability to pay...

  • Customer Compliance Agent

    1 week ago

    Durban, KwaZulu-Natal, South Africa Winning Form Full time R300 000 - R600 000 per year

    DescriptionWhat You'll Bring to the Team: Demonstrate Strong sense of accountability.Demonstrate the ability to formulate objectives, interpret organizational strategy and translate into action plans Demonstrate high levels of attention to detailStrong sense of business acumenHave good interpersonal, communication and presentation skills. Ability to...

  • Customer Compliance Agent

    6 days ago

    Durban, KwaZulu-Natal, South Africa Hollywoodbets Careers Site Full time

    Communication - Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice. Presentation - Demonstrates sound presentations skills to capture attention and maintain interest through an interactive approach. Attention to detail - Demonstrates ability to pay attention...

  • Customer Compliance Agent

    6 days ago

    Durban, KwaZulu-Natal, South Africa Hollywoodbets Careers Site Full time

    What You'll Bring to the Team: Demonstrate Strong sense of accountability. Demonstrate the ability to formulate objectives, interpret organizational strategy and translate into action plans  Demonstrate high levels of attention to detail Strong sense of business acumen Have good interpersonal, communication and presentation skills.  Ability to coach,...

  • Sales Agent

    6 days ago

    Durban, KwaZulu-Natal, South Africa Big M Productions Full time

    Company DescriptionBig M Productions in conjunction with A.I MEDIA is proud to launch its latest initiave aimed at giving people an opportunity to earn high commissions from quality marketing products. With over 50 years of expertise in marketing, live performance and corporate sectors. Committed to client satisfaction, Big M Productions operates with the...

  • Call centre agent

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Phakisa Holdings Full time R200 000 - R400 000 per year

    Looking for a Call Centre Agent to join our team. This is a temporary position based in Durban,  We are seeking a dedicated Call Centre Agent to handle inbound and outbound calls efficiently. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and processing orders accurately....

  • Telesales Agent

    1 week ago

    Durban, KwaZulu-Natal, South Africa Mr Price Group Full time R40 000 - R60 000 per year

    DescriptionWe're looking for Telesales agents to join our Credit Sales team who will be responsible for selling credit products to customers over the telephone.   ResponsibilitiesDirect Sales:Contact prospective customers to present information and explain available products.Delivered prepared sales talks, reading from a script that describes products, in...

  • Sales Agents

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa The Unlimited Group Full time R200 000 - R250 000 per year

    As a call center agent, you will be in charge of calling customers to exsiting and some new customers. Offering them our products, doing the full end-to-end sales with our customers over the phone. Objection handling customers with the features and benefits of the products. Following the script as and when needed, taking down details properly.Achieving...

  • Telesales Agent

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa The Unlimited Group Full time R150 000 - R250 000 per year

    As a Call Center Agent, your responsibilities will include:Contacting both existing and new customers to offer our products and conducting end-to-end sales over the phone.Handling customer objections by highlighting the features and benefits of our products.Following the provided script as necessary and accurately recording customer details.Achieving sales...

  • Real Estate Agent

    6 days ago

    Durban, KwaZulu-Natal, South Africa Ingwe Property Group Full time

    Company DescriptionIngwe Property Group, established in October 2000, has built a stellar reputation in the real estate industry through years of success. Our agency's strength lies in fostering lifelong relationships with property buyers and sellers founded on trust, integrity, and uncompromising standards. At Ingwe, we are passionate about people and...