ProActive Service Engineer

1 day ago

Cape Town, Western Cape, South Africa MindMatch Consulting Full time R40 000 - R80 000 per year

Summary and purpose of the Job:

We are seeking a detail-oriented and proactive IT professional to join our team as a Proactive Services Engineer. This role is critical to maintaining the health, security, and performance of our clients' IT environments.

You will be responsible for monitoring remote alerts, performing patch management across servers, endpoints, and firewalls, and ensuring reliable data backup processes are in place and functioning correctly.

Responsibilities (but not limited to):

The extent of your duties will include but are not limited to:

  • Monitor, Triage, escalate, and resolve issues raised by monitoring systems proactively before they impact business operations.
  • Deploy and manage Windows and third-party application patches across servers, desktops, firewalls and access points.
  • Management of the ManageEngine console providing Enhanced 3rd Party patching to a subset of customers.
  • Monitor and maintain Datto and Veeam backup solutions to ensure successful backups.
  • Perform routine backup validation and testing.
  • Onboarding of Proactive Services, including but not limited to Remote Monitoring, Patch Management, Datto SaaS, Datto BCDR
  • Monitor and apply SSL Certificates
  • Create scripts and automated tasks to increase efficiency across the business

The successful candidate will have:

Required

  • 1+ year's experience in an IT support role.
  • Experience with RMM platforms and alert management.
  • Understanding of Windows Server and Workstation environments.
  • Excellent problem-solving and communication skills.
  • Strong attention to detail and process adherence.

Desirable

  • Hands-on experience with patch management tools, especially ManageEngine.
  • Experience managing and troubleshooting Datto and Veeam backup solutions.
  • Familiarity with firewall firmware updates and network patching procedures.
  • Knowledge of scripting (PowerShell, etc.) for automation.

  • Data Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Gig Engineer Full time R250 000 - R450 000 per year

    Position:Data EngineerLocation:Cape Town (Hybrid)Contract:12 MonthsRole DescriptionPerform code peer reviews of Junior Software Engineer buildsSupport the Technical Delivery Lead in translating requirements to Junior DevelopersSupport the Technical Delivery Lead in framework optimization initiativesSupport the Technical Delivery Lead in managing CI/CD...

  • Service Engineer

    1 day ago

    Cape Town, Western Cape, South Africa AVI Limited Full time R450 000 - R750 000 per year

    AVI is home to many of South Africa's most loved and trusted brands. Behind those brands sits a high-performing IT Shared Services team that keeps our people productive, our systems stable, and our operations moving. We're now looking for a Service Engineer to join our Cape Town team someone who enjoys varied, hands-on technical support, values teamwork,...

  • Managed Services Engineer

    1 week ago

    Cape Town, Western Cape, South Africa NTT DATA, Inc. Full time R250 000 - R450 000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.The Managed Services Engineer (L1) is...

  • Support Engineer

    3 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R900 000 - R1 200 000 per year

    Support Engineer (Proactive Services)Join a dynamic and fast-growing technology services providerRemote South Africa | Salary: Negotiable | Hours: 8AM to 5PM UKAbout Our ClientOur client is a young, dynamic, and ambitious technology services business with a strong heritage dating back to 1997. The company has consistently achieved impressive growth,...

  • Professional Services Engineer

    3 days ago

    Cape Town, Western Cape, South Africa Redherd Full time R120 000 - R240 000 per year

    Professional Services EngineerRedherd is assisting a leading security engineering team in finding a hands-on Professional Services Engineer who enjoys solving complex security problems and helping customers stay ahead of attackers. We work with some of the most respected security teams in the world, connecting top talent with organisations that build...

  • Service Technician

    5 days ago

    Cape Town, Western Cape, South Africa Weskus Personeel Full time R250 000 - R500 000 per year

    Role OverviewThe Service Technician in Cape Town will play a vital role in supporting the Field Services Manager by delivering high-quality technical service, installations and customer support. This role requires a candidate who is proactive, hands-on and committed to delivering excellence in service. The Compnay Manufactures and distribute Gas Combustion...

  • Entry Level Service Engineer

    7 days ago

    Cape Town, Western Cape, South Africa QCIC Full time R250 000 - R350 000 per year

    CareersEntry Level Service EngineerLocation:Cape Town, SASalary:CompetitiveContract:PermanentHours:Full-timeAbout The RoleThe Entry Level Service engineer will be responsible for the installation, maintenance, and repair of security systems and equipment. This includes working with various technologies such as IP video management systems, access control...

  • Networking Service Delivery Field Support Engineer

    1 week ago

    Cape Town, Western Cape, South Africa NTT DATA, Inc. Full time R250 000 - R500 000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Networking...

  • Managed Services Engineer

    3 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R400 000 - R800 000 per year

    Key purpose:The MS Engineer L2 will be responsible for the planning, implementation and execution of daily/weekly/monthly tasks that ensures that all client environments are well managed, supported and in line with agreed service level metrics. The focus will be on SharePoint development as a SaaS solution however deep understand of all the Office 365...

  • Support Services Engineer

    1 day ago

    Cape Town, Western Cape, South Africa Advania UK Full time R18 400 - R28 800 per year

    About UsWe are the tech company with people at heart.At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT...