Managed Services Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

The Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support, resolution, monitoring and event management for standard and low complexity incidents and service requests.

Roles and responsibilities:

• Software support (MS office, MS teams, OneDrive and other internal applications)
• Hardware support (fault find, HDD and RAM upgrades)
• Print support (Give access to printers, Connectivity, toner replacement)
• Video Conference support (Yealink and poly devices)
• Desktop setup for new starters and desk moves.
• Testing of UPS.
• Asset management (Record stock being taken from stores and disposal of old devices.
• Building desktops and laptops
• MS Intune support (enrol, assign, rename, delete devices, add/remove groups, add/remove license etc.)
• Setting up entry/exit scanners before the go out to the clubs.
• MACBOOK support (install MAC OS, install apps and enrol into Intune using company portal)
• Setting up access machine for clubs.
• Security (remediate non-compliant devices)
• BitLocker.
• Desk phone setup.
• LAN and WI-FI 1st line support.
• Media screen support (updating content)
• SOP documentation.
• Sound support (setup sound, mic, projector screen for company updates.
• VIP/EXCO support (CEO, COO, MD, CFO)
• Troubleshooting issues on Connex one.

Knowledge, Skills, and Attributes:

• IT Engineering or any IT-related qualification.
• 3-5 Years' experience across the IT industry with a proven track record.
• A+, N+, MCSE.
• ITIL V4.
• Microsoft Azure Certified.
• Own Vehicle is a must.
• Excellent communication skills.
• Proven ability to work in a team.
• Must be able to work in a structured manner.
• Developed problem solving abilities.
• Ability to multitask.

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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