Food Services Manager

Faircape Restaurant and Catering, part of the Faircape Life retirement villages, is located across 6 prime locations in the Western Cape, providing high-quality meal and refreshment services to residents and patients in our onsite healthcare centres.

We are looking for a Senior Food Service Manager (SFSM) who will work across all villages and oversee the front of house Food Service Managers and their teams. The successful incumbent will ensure service excellence, seamless operations, compliance with standards, comprehensive training across all sites, and exceptional resident satisfaction.

Duties include but are not limited to the following:

Front of House Service OversightOversee the delivery of high-quality meal and refreshment services across all villages (clubhouse, dining room, bar, healthcare, and coffee shop).Ensure Food Service Managers coordinate teams effectively to deliver exceptional service.Monitor, manage, and review FOH service standards at all villages.Implement and enforce operational procedures to support service excellence and consistency.Ensure FOH setups for meal services and events are completed timeously and according to standards.

Ensure adherence to serving etiquette, presentation standards, and Faircape hygiene requirements.Meet and greet residents and manage compliments and complaints professionally.Ensure clubhouse and healthcare areas are correctly set up daily.Attend catering committee meetings where relevant.

Stock ControlEnsure FSMs conduct daily, weekly, and monthly stock counts.Oversee ordering processes in conjunction with Kitchen Managers.Ensure stock of beverages, glassware, and FOH equipment is accurately managed and accounted for.Review daily stock updates and ensure variances are resolved.

Coffee Shop ManagementOversee coffee shop service delivery, stock control, billing accuracy, and daily cash-ups.Ensure excellent customer experience and zero errors in billing and stock management.

Events ManagementPlan and coordinate village events with Village Managers and stakeholders.Ensure adequate staffing, budgeting, setup, service, and breakdown for all events.Ensure all décor and equipment is safely stored after events.Provide on-the-floor support during major events.Daily ChecksEnsure FSMs complete daily operational checks (lights, TVs, music, air conditioning, setups).Conduct verification checks during village visits.Report anomalies to Village Managers or Maintenance teams.

BillingEnsure accurate billing of meals, beverages, and bar items by FSMs.Ensure all slips are signed and billing follows procedure.Support Kitchen Managers with billing accuracy for stock alignment.

Staff Management

Oversee all Food Service Managers and their subordinates across multiple villages.Create, review, and manage staff rosters for direct reports.Ensure staff deployment aligns with service requirements.Ensure all FSMs manage their daily checks, service setup, and billing accurately.Conduct probation and performance evaluations timeously.Manage performance, adherence to job descriptions, and KPIs.Ensure full staff complement and effective allocation of duties.Relieve Food Service Managers when needed.Ensure staff are trained, supported, and performing at expected standards.

Training

Identify development needs and create training modules.Plan, execute, and oversee ongoing training for FOH teams.Review and update training materials regularly to ensure relevance.Ensure 100% compliance with training schedules and competency assessments.Drive continuous improvement of service and staff capability.

Policies & Procedures

Recommend procedural improvements and ensure approval processes are followed.Ensure policies and procedures are implemented, trained, and adhered to.Load policies onto the system within agreed timelines.Ensure FSMs and staff comply with operational rosters and service standards.Drive improved systems, controls, and customer service processes.

Reporting

Submit complete, detailed daily and weekly reports.Highlight anomalies, concerns, and performance gaps.Provide action plans for each village visit.Escalate critical areas to the Claremont office.

Hygiene & Safety

Ensure all staff comply with company hygiene and safety standards.Ensure uniforms are clean, presentable, and aligned with Faircape standards.Oversee safety and hygiene compliance in all working areas.Conduct ongoing training related to hygiene and safety practices.

Qualifications

MatricRelevant tertiary qualification advantageous

Requirements & Experience

Minimum 3 years' proven hospitality experienceExcellent knowledge of serving etiquetteBasic wine knowledgeExperience managing multiple sites advantageousStrong experience in training & skill developmentStrong computer literacy

Skills & Knowledge

Ability to manage multiple catering and FOH service sitesExcellent leadership and decision-making capabilityStrong organisational and time-management skillsAbility and willingness to train, mentor, and manage teamsStrong procedural and operational management skillsHigh customer service orientation

Attributes

Passionate, motivated, and energeticProfessional, well-spoken, and well-presentedAble to multitask and work under pressureTeam-orientated with strong interpersonal skillsPhysically fit and able to support operations

Specific Requirements

Clear health, criminal, and credit recordContactable referencesValid driver's licence and own reliable transportAbility to travel across villages and relieve FSMs

Working Hours

Monday – Friday, 07h00 – 19h00, with flexibility to work according to a roster and support standby requirements where necessary.

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