Salon Manager

Dis-Chem Pharmacies' in Midrand has an opportunity available for a Salon Manager to join the team. The purpose of this role is to ensure that the salon perform according to Dis-Chem Salon Policies and Procedures. Promote the Nail and Beauty salons and ensure monthly targets are met. Help promote retail sales of products, specifically Bionike, Payot and Dis-Chem exclusive products. Ensure salon team members are fully trained, managed and rosters are adhered to.

Minimum Requirements…

Essential:

• Grade 12 - Matric and/or relevant Beauty or Nails Certificate or Diploma (NQF4)
• Minimum of 3 years Salon Technical/ Practical work experience or relevant experience within the Retail environment

Advantage:

• Minimum of 3 years working experience within Dis-Chem

Job Specification…

Marketing:

• Manage the salon`s marketing and promotions.
• Recruit new customers for the salon and ensure that team members adhere to recruitment quota.
• Plan, implement and follow ups must be done regarding promotions.
• Adhere to marketing and promotional procedures and assist with bookings.

Sales:

• Implement strategies to achieve set monthly salon and personal targets, for salon staff.
• Assist employees in the salon to achieve monthly product and service targets.
• Ensure correct pricing of all products and services on offer.

Administration:

• Manage and maintain the daily salon administration.
• Review daily salon paperwork which includes but are not limited to daily sheets, financial records, ensure salon invoices gets paid, birthday list, etc.
• Keep accurate inventory counts of in-store product use to ensure accurate stock levels according to salon needs.
• Assist with treatment bookings.
• Assist with treatments when short-staffed.

Stock Control:

• Control the salon`s stock ordering and report any discrepancies to the Regional Salon Manager.
• Ensure full retail and consumable offerings are available to clients for purchase at all times and keep accurate inventory of product lines and act accordingly.
• Report products that are out of stock to the Regional Salon Manager.
• Maintain retail consumable stock rotation within the salon.
• Adhere to stock standard operating procedures and ensure that all team members adhere to set procedures.
• Maintain accurate salon stock merchandising.
• Report general maintenance and faulty equipment to the Regional Cosmetic Manager.
• No delegation of orders may be made to other team members.

Operating:

• Manage daily operations within the department.
• Manage team members and the physical upkeep of the salon and its equipment.
• Report any faulty salon equipment and/or fitments to the Salon Regional Manager.
• Ensure all relevant equipment is in working condition and is clean at all times.
• Manage the salon`s merchandise and the accurate pricing of products and services on offer.
• Report all client compliments, complaints and concerns to management as soon as possible.

Human Resource Management:

• Manage KRONOS and leave applications for all salon team members including all relevant payroll activities.
• Ensure daily, weekly and monthly reports get generated as requested.
• Manage team member's performance, employee changes and total employee members for your designated salon.
• Ensure availability of team members during leave periods (traveling staff)
• Assist the Cosmetic Manager/ Regional Salon Manager with corrective action and counselling when needed. Employees must receive planned training and ensure to request feedback from employees whom attended training.
• Supervise team members according to Dis-Chem standards.
• Ensures team members conduct themselves professionally and follow Dis-Chem salon standard operating procedures.
• Manage salon promotional activities.
• Report any faulty salon equipment and/ or fitments to the Store Manager and/or Regional Salon Manager.

Customer Service:

• Build and keep a strong client base and ensure customer satisfaction.
• Greet and interact with clients in a warm and friendly manner.
• Resolve all customer complaints and issues in a polite and apologetic manner and make every attempt to resolve the client dissatisfaction.
• The maintenance and up-keep of the salon must be in accordance with Dis-Chem standards and operating procedures.
• The salon area must be neat and uphold Dis-Chem standards throughout the day.
• Report customer compliments and complaints to the Regional Cosmetics Manager

General:

• Housekeeping must be in accordance to Dis-Chem standards. Make sure the Salon is always clean and tidy.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Competencies

Essential:

• Relevant Retail Management and/or Salon knowledge.
• English – Read, write and speak well. Demonstrates clear, respectful, and professional communication with clients and staff to ensure smooth daily operations, high customer satisfaction, and strong team collaboration.
• Builds trust and rapport with clients and staff by being approachable, attentive, and empathetic.
• Be deadline and target driven. Maintain a neat and hygienic personal appearance at all times. Manages daily operations efficiently, even under pressure or during busy periods.
• Provides clear instructions and feedback to salon staff, fostering a positive and productive work environment.
• Basic computer skills (Word, excel and Outlook), numerical skills and skin/ body technical equipment. CRM and QlikView System.

Special conditions of employment:

• Be able and willing to work retail hours and other operational requirements.
• Must be fit and be able to physical job requirements.

Legal Requirements

• South African citizen
• MIE, no criminal record and clear credit rating
• Driver's license and own reliable transport

Remuneration and benefits:

Market related salary
Medical aid
Provident fund
Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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