Lead Business Analyst

1 week ago

Cape Town, Western Cape, South Africa (various) Full time R250 000 - R500 000 per year

The ideal candidate will play a role in the development of multiple parts of the business by analyzing past, current, and future business trends. This individual will establish strategies to achieve desired outcomes and implement these strategies.

They will often work cross-functionally with internal business units in order to understand the challenges that these teams are face and provide solutions to these groups.

Responsibilities

  • Perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
  • Participate in project walkthroughs: business requirements gathering, design walk through, functional test plans and implementation sessions.
  • Prepare detailed use case descriptions for the development team to implement key functionality
  • Perform product testing to ensure product quality is maintained.
  • Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
  • Provide user training
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Prepare SLA or other reports required on client account status
  • Provide first line support to clients
  • Collaborate with development team to create Statements of Work, where required
  • Assist with challenging client requests or issue escalations as needed
  • . Find ways to increase quality of customer service

Qualifications

  • Bachelor's degree in Business or related field
  • Worked in a performance improvement environment for a minimum of 5 years
  • Minimum 4 years of experience as a Senior/Lead Business Analyst
  • Written product reference documents or use case descriptions for technical teams
  • Track record of designing process improvements with technology solutions required
  • Can be versatile and can thrive in innovative situations
  • Understands the underlying data requirements to operate digital processes
  • Experience of developing business cases
  • UX and UI experience

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