Community & Content Coordinator (SaaS/Fitness & Fashion)

1 week ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time


Our client is a start-up business that will be launching their dynamic web-based platform soon. The product is set to revolutionise how service providers — such as personal trainers and personal shoppers, connect with clients across South Africa. They empower these professionals by offering a CRM tool enabling smart scheduling, invoicing, and client management through an intuitive SaaS platform emphasizing accessibility, growth, and community.

Role Overview

Our client is seeking a dynamic and people-centric Community & Content Coordinator to support the growth of their fitness and fashion brand. This role is ideal for someone who thrives in a fast-paced, community-driven environment, excels at stakeholder management, and has a natural flair for content coordination and execution. You will work closely with pilots, ambassadors, influencers, and creators, ensuring seamless communication, engaging storytelling, and consistent brand representation across all touchpoints. This is a high-impact opportunity for an organised, proactive individual who enjoys working with people, driving engagement, and bringing brand narratives to life.

Job Type: Full Time/Permanent

Location: Cape Town

Work Place: Hybrid

Requirements

  • More than 2 years of experience as a Community & Content Coordinator or a similar role
  • Marketing Diploma (minimum NQF Level 6)
  • Experience in a startup environment or tech platform experience is a big plus
  • Demonstrated experience in community management, influencer coordination, or content creation support.
  • Strong interpersonal and stakeholder engagement skills; comfortable managing multiple personalities and workflows.
  • Highly organised with excellent attention to detail and the ability to manage several moving parts at once.
  • Experience in content planning, briefing, and execution.
  • Passion for fitness, fashion, and lifestyle culture.
  • Ability to work under pressure in a fast-moving, collaborative environment.
  • People-first mindset with strong communication abilities.
  • Strong coordination, follow-through, and operational discipline.
  • Creative eye with an understanding of brand identity and social trends.
  • Proactive mindset and ability to work independently.
  • A positive, energetic, community-driven approach.

Responsibilities

Community Management

  • Build and maintain strong relationships with pilots, ambassadors, creators, and community members.
  • Serve as the main point of contact for all community partners, ensuring clear, timely communication.
  • Support on-ground activations, events, and community meet-ups as needed.

Content Coordination

  • Coordinate end-to-end content workflows, including briefing creators, reviewing deliverables, compiling testimonials, and managing submissions.
  • Ensure all content aligns with brand guidelines, tone, and strategic goals.
  • Support the planning and execution of content calendars across social platforms.
  • Collect, organise, and archive content assets for cross-functional use.

Communications & Brand Support

  • Draft communication materials, briefs, and updates for pilots, ambassadors, and creators.
  • Support brand storytelling through community-led content and advocacy.
  • Assist with campaign coordination, event execution, and on-the-ground content capture where needed.

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