Patient Intake Specialist

3 days ago

South Africa ISTA Personnel Solutions Full time R250 000 - R450 000 per year

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. We are seeking a Patient intake Specialist to join our remote support team.

The ideal candidate is detail-oriented, organized, and comfortable working in a high-volume, fast-paced environment. This dual-role position focuses on onboarding new and existing patients into ABA services, while also managing insurance authorizations and performing quality assurance checks on clinical and administrative documentation.

PLEASE NOTE:

  • Working Hours: This role requires you to work EST hours, Monday - Friday 09:00AM - 06:00PM (15:00PM to 24:00AM South African Time, subject to change due to daylight savings)
  • Work Environment: This is a remote role for South African Citizens only.
  • Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fiber line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Responsibilities (not limited to):

  • Serve as the primary point of contact for families, engaging primarily via phone.
  • Gather essential information from families regarding their insurance, therapy needs, and scheduling preferences.
  • Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience.
  • Verify the accuracy and completion of all required forms, for compliance and quality assurance standards.
  • Submit insurance verification requests with 100% accuracy, ensuring families can access services without delay.
  • Enter and manage client data in Central Reach, maintaining precision across all records.
  • Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently.
Requirements
  • Exceptional written and verbal communication skills in English
  • Background in home care, ABA therapy, healthcare, or insurance verification is highly advantageous.
  • Proven ability to manage multiple moving parts, track deadlines, and follow up without missing a beat.
  • Patience and professionalism to handle sensitive conversations with families, providing support when they need it most.
  • Proficiency with Google Drive, Central Reach (added benefit), Excel, and other administrative tools.
  • A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks.

If you are not contacted within 14 working days, please consider your application unsuccessful.

  • Call Centre Client Intake Specialist

    3 days ago

    South Africa ISTA Personnel Solutions Full time R120 000 - R180 000 per year

    ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector who are committed to making a difference in the lives of individuals and families affected by autism. We are seeking a friendly and proactive Call Centre Client Intake Specialist, who will work with their Intake Team during EST...

  • Intake Verification Specialist

    2 weeks ago

    South Africa ISTA Personnel Solutions Full time R250 000 - R400 000 per year

    ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing operational support to U.S.-based companies. We are not a recruitment agency—we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.We are seeking an Intake...

  • Intake Specialist I

    3 days ago

    South Africa PJI Law Full time US$14 380 - US$28 000 per year

    PJI Law, PLC, is a boutique, service-focused, and fast-growing law firm headquartered in the Washington, DC area. We are seeking a motivated virtual/remote Intake Specialist I to join our Intake team.This is not a traditional data-collection role. Instead, it is a sales position for team members who care about people, have an eye for detail, can multitask...

  • Patient Onboarding

    3 days ago

    South Africa ISTA Personnel Solutions Full time R250 000 - R400 000 per year

    ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.Our US-based client offeres...

  • Medical Billing Administrator

    3 days ago

    South Africa ISTA Personnel Solutions Full time R250 000 - R500 000 per year

    ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.Join our team serving a U.S. client specializing in home medical equipment and patient mobility...

  • Wound Care Insurance Verification Specialist

    5 days ago

    South Africa NIVA Health Full time R15 678 per year

    Wound Care Insurance Verification Specialist (Remote)Do you have a meticulous eye for detail and a passion for helping patients access the care they need? Are you experienced in navigating insurance guidelines, prior authorizations, and the specialized world of wound care? If so, NIVA Health invites you to apply for our Remote Insurance Verification...

  • Curriculum Design Specialist

    6 days ago

    South Africa b29e6a5b-e27b-490f-a5e1-e163acf00d2b Full time R120 000 - R250 000 per year

    Job Advert SummaryEduvos is looking to employ a Curriculum Design Specialist on a permanent basis at any of our National campuses.Type of role:PermanentPurpose of the role:The Curriculum Design Specialist at Eduvos acts as the institutional authority on curriculum design, supporting academic staff, management and industry partners in shaping transformative...

  • Customer Support Specialist

    3 days ago

    South Africa Neo Group Full time R250 000 - R400 000 per year

    Come on board with Neo Group Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.We are seeking a...

  • Recruiting Specialist

    3 days ago

    South Africa ISTA Personnel Solutions Full time R250 000 - R450 000 per year

    ISTA Personnel Solutions South Africa - we are a global Business Process Outsourcing (BPO) company partnering with a USA-based client in the Healthcare (ABA Therapy) Industry. We are currently seeking a Recruiting Specialist to join our dynamic and growing remote team.PLEASE NOTE: Working Hours: This role requires you to work EST hours, Monday - Friday from...

  • Healthcare Administrative Assistant

    1 week ago

    South Africa NIVA Health Full time R13 000 - R26 965 per year

    Healthcare Administrative Assistant (Remote)Enhance Efficiency, Support LeadershipAre you a proactive and organized professional who thrives in a fast-paced environment? Do you excel at managing details, multitasking, and supporting executive functions with precision? If you're an experienced Executive or Personal Assistant with superb organizational and...