Intake Specialist I

PJI Law, PLC, is a boutique, service-focused, and fast-growing law firm headquartered in the Washington, DC area. We are seeking a motivated virtual/remote Intake Specialist I to join our Intake team.

This is not a traditional data-collection role. Instead, it is a sales position for team members who care about people, have an eye for detail, can multitask with administrative work, and have a strong desire for uncapped bonus opportunities. Legal Foundation and Sales Training will be provided. Sales experience is required, and telesales/inside sales experience is preferred. If you are driven by serving people, making a difference, and earning uncapped income, then this role is designed for you. 

Key Responsibilities & Requirements: 

• Pick up the phone within 5 seconds of ringing
• Respond to client and prospective client inquiries within 8 business hours
• Warm calling prospective clients
• Learn and manage CRM platforms
• Close over-the-phone sales
• Protect the firm from unqualified leads
• Growth mindset with the ability to adapt to change
• Multitask with administrative responsibilities
• Help anyone who calls our firm
• Proficiency in the use of Microsoft 365 and Google Workspace
• Fluent in English (ability to email in US English)
• Prepare Client Agreements for potential new clients

Ideal Candidate Profile:

• Sincere passion for helping people
• Goal-driven work ethic with the ability to smile on every call
• Resilient in the face of rejection
• Excellent interpersonal skills
• Detail-oriented and organized
• Ability to learn from constructive feedback.
• Ability to learn new software and technology
• Ability to focus on work without social media or at-home distractions
• Gets energized when a prospective client says yes to a consultation
• Thrives in a bonus-driven environment
• Flawless punctuation and grammar
• Ability to work US Business Hours:
  • Monday through Friday from 9:00 am to 6:00 pm Eastern Standard Time.
  • 3:00 pm/4:00 pm until 12:00 am/1:00 am South African Standard Time, depending on the time of year.

Technology Requirements

It is essential that you have the following, or must be willing and able to obtain them, prior to your start date.

• Computer with Solid State Drive (SSD), 500 GB storage or better, 16 GB RAM or better, and a CPU/processor capable of running Windows 11 or later (for example, Intel 8th gen processor)
• Separate mouse
• Webcam
• Headphones with a microphone
• Uninterrupted power supply (i.e., UPS, inverter)
• Internet: fiber or equivalent, minimum 100 mbps. Uncapped and 24/7
• Connection must be via Ethernet cable, rather than Wi-Fi. If necessary, it will be required to make adjustments/upgrades to your internet until the connection is appropriate for the work

Compensation:

• Structure: Base Salary + Bonus + Competetive Bonuses
• On-Target Earnings: ~$14, $17,380.00 
• High-Performance Potential: ~$23, $28,

Additional Benefits:

• Base salary to cover technology requirements plus more
• 8 Paid Holidays off
• Premium Sales Training
• Paid Time Off (PTO)
• Fun and growth-driven team events
• Fully remote position 

Our firm's vision is to elevate the standard for legal services everywhere we go. Our mission is to ensure that everyone calling on us for help walks away with more peace of mind, a brighter future, and a bigger smile. Our core values are Professionalism, Excellence, and Integrity. PJI Law has earned the prestigious "Great Place to Work" certification every year since 2022. Our approach has allowed us to succeed and build a loyal client base that has sustained our strong growth and has earned us various awards as well as enthusiastic client reviews. If the above excites you, you are ready to apply for this role 

To apply, please follow the instructions below. We will not review any applications that are not compliant with these instructions:

1. Attach/upload your resume as a PDF (do not use Indeed's resume-building option).

2. Upon submitting your application, please complete the following:

• You will be prompted to answer one question, which will simply read: 'Anything you would like to add?' In response, please only identify the spelling mistake you found in this job listing.
• You will then be prompted with: "Please add your video link here." In response, please upload a short Zoom video (approximately 3 minutes) introducing yourself and explaining why you are interested in this position.

Thank you for taking the time to read this listing, and if you believe you would be a good fit for the position, we look forward to hearing from you.