Commercial Service Manager

2 days ago

Polokwane, Limpopo, South Africa Sydsen Full time R600 000 - R1 200 000 per year
Are you a dynamic and customer-focused leader with a passion for commercial vehicles and aftersales excellence?
Our client, a leading franchised dealership, is seeking an experienced Commercial Service Manager to oversee their busy service department and drive performance across customer satisfaction, productivity, and profitability.

Key Responsibilities:
  • Manage the daily operations of the commercial vehicle service department to ensure efficient workflow and high-quality service delivery.
  • Lead, motivate, and develop a team of service advisors, technicians, and support staff to achieve departmental goals.
  • Monitor financial performance, including labour sales, workshop efficiency, and profitability.
  • Maintain strong customer relationships and ensure consistent delivery of exceptional service standards.
  • Implement and oversee warranty, maintenance, and service processes in line with OEM and dealership policies.
  • Ensure compliance with health, safety, and manufacturer requirements.
  • Report on key metrics and identify opportunities for process improvement.
Requirements:
  • Proven experience in a Service Manager or Aftersales Manager role, ideally within a commercial vehicle or franchised dealership environment.
  • Strong leadership, communication, and problem-solving skills.
  • Excellent understanding of workshop operations, technical processes, and financial reporting.
  • Customer-oriented with the ability to handle escalations professionally and effectively.
  • Valid driver's licence and ability to work under pressure in a fast-paced environment.

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