Service Advisor Kia South Africa

2 weeks ago

Cape Town, Western Cape, South Africa Motus Full time R180 000 - R250 000 per year

Job Description:

The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.

Specific Role Responsibilities:

  • To deal with all customers and coordinate service work and time
  • To act as liaison between service customers and dealership
  • To promote the sales of labour and parts
  • Maintain service appointment list
  • Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy
  • Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
  • Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs)
  • Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions
  • Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs
  • Settle customer complaints promptly
  • Explain to the customer work performed and parts replaced when presenting the invoice
  • Inform the Service Manager about trends in customer appointments, and shop performance
  • Inform the sales department of the customers intention or possible intention to trade or sell
  • Perform test drive after completion of repairs if necessary
  • Attend training that the distributor provides for Service Advisor
  • Maintain neat and tidy appearance for greeting customer
  • Develop communication skills to reinforce customer relationship
  • Conform to warranty policies
  • Keep on top of work in progress
  • Cash outstanding

Qualification and Experience:

  • Matric Certificate
  • 3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge
  • Kia brand background would be an added advantage

Skills and Personal Attributes:

  • Occupational Health and Safety
  • Trust and Integrity

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