Branch Manager

Insurance and Asset Management is best positioned to provide comprehensive investment and asset management offerings, as well as insurance solutions, to our African clients.

Our goal is to meet our clients' financial needs by offering holistic advice and competitive solutions during significant transition points in their lives. With our expertise in the Standard Bank Group, we are uniquely equipped to serve the financial needs of African clientele seeking trusted guidance on investment, insurance, and asset management solutions.

In fact, we go far beyond what you'd expect from financial services – all to make sure our clients have seamless access to a comprehensive range of services, through a pioneering digital ecosystem.

Purpose
To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner. Minimum Experience
years experience in a similar environment, of which 1 - 2 years at junior management level Minimum Qualifications
Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management Additional Minimum Qualifications

RE5

120 FAIS credits

Key Responsibilities/Process

• Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
  
• Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
  
• Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
  
• Ensure customer understanding of org. brand messages, products and services in order to facilitate messages appropriately and successfully.
  
• Manage branch operations.
  
• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
  
• Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
  
• Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.
  

Customer

• Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.
  

Finance

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
  
• Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.
  

Learning and Growth

• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
  
• Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.
  

Governance

• Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
  
• Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.
  

Technical Competencies

• Legal Compliance (Sales) (Intermediate)
  
• Risk Awareness (Intermediate)
  
• Sales life cycle management (Proficient)
  
• Conflict Resolution (Intermediate)
  
• Efficiency improvement (Intermediate)
  
• Functional Policies and Procedures (Intermediate)
  
• Operations Management (Proficient)
  
• Product and/or Service Knowledge (Intermediate)
  
• Sales management (Proficient)
  
• Budgeting and Expenditure Control (Intermediate)
  

Behavioural Competencies

• Persuading and Influencing (Intermediate)
  
• People Management and Empowerment (Intermediate)
  
• Interpersonal Effectiveness (Intermediate)
  
• Problem Solving and Analysis (Intermediate)
  
• Strategic Insight and Capability (Intermediate)
  
• Teamwork and Cooperation (Intermediate)
  
• Judgment and decision making (Intermediate)
  
• Communicating with Impact (Intermediate)
  
• Relationship Management and Networking (Intermediate)
  
• Customer Orientation (Intermediate)
  

Insurance and Asset Management (IAM) is an equal opportunity employer and are committed to creating an inclusive environment for all employees. As part of our commitment to Diversity, Equity and Inclusion, we encourage applications from people with disabilities.

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