Account Manager

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Introduction
Our team offers comprehensive experience and expertise across the South African (and beyond) payment gateways landscape. To guarantee the best service, we handle all the one-to-many payment relationships on behalf of our clients so they may focus their energy on growing their business.

As leaders in payment compliance and security, our clients can have the peace of mind that their payment processing needs are met efficiently with absolute security.

Position Overview
To work with the sales and marketing team to implement the sales strategy to meet the strategic goals and objectives of the organization. For this role, this is achieved through the management of key Ecentric accounts.

Account management includes the building and maintaining of mutually satisfactory relationships at executive level; driving an impactful contribution to both customer and Ecentric growth ambitions; and delivering thought leadership to key account role players.

Strategy
Roles and Responsibilities:

• Provide input to the sales strategy;
• Provide input to the sales plans; and
• Provide input into sales budgets.

Sales Management: Key Accounts:

• Assume accountability for the profitability of allocated accounts;
• Develop and maintain account plans for allocated accounts;
• Execute account plans in conjunction with Product and Operations management; and
• Develop and maintain relationships with key account representatives across seniority tiers.

Sales Management: New Business:

• Identify and develop new business and sales according to sales plan; and
• Manage and drive new sales opportunities through the sales process

Business Development

• Provide customer and market information to the product and marketing teams;
• Maintain market, technology and customer knowledge;
• Contribute to marketing management through occasional contributions to industry blog/newsletters/forums;
• Participate in marketing activities such as conferences and exhibitions; and
• Meet agreed KPI's across sales figures, customer relationships, new customers and new markets/partnership development.

Resource Management Systems

• Provide input into sales tools, systems and processes.

Key Performance Indicators

• Sales growth targets:
• Sales targets will be agreed with the Sales and Marketing Executive annually;
• It is expected to be approximately 10% year-on-year growth across the current allocated account base, in addition to CPI growth;
• These will be in accordance with the company strategy and growth plan;

Pipeline coverage: Build and maintain a minimum of three times (3x) target coverage in the Key Account sales pipeline;

Administration: Ensure accuracy and completeness of sales forecasts, deal value, billing dates/values, and other admin requirements as determined by the Sales and Marketing Executive; and

Personal Relationships: Build and maintain professional and effective relationships with colleagues across the business as well as customers and their representatives.

Requirements
*We encourage all applicants to carefully review the required skills, competencies, and education levels outlined in the job description. This ensures that we can focus on candidates with the right qualifications, leading to a more efficient and accurate evaluation of your application.

To ensure your application can be fully considered, it is essential to complete the SAPIA assessment, which will be emailed to you immediately after submitting your application. We kindly request that you complete the assessment within the next 3 days to proceed with the short-listing process.

We appreciate your prompt attention to this and look forward to reviewing your complete application
Qualification And Certification*
A degree or equivalent qualification in a relevant field (e.g., business, sales, marketing).

Years Of Experience
A minimum of 3 years' experience as a sales account manager in banking, financial services, or payments organisation.

Skills And Behavioural Competencies

• Strong business understanding;
• Ability to communicate with senior business executives;
• Able to operate independently;
• Strong client relationship management skills and persuasiveness;
• Ability to develop and compile presentations and tender proposals; and
• Strategic and conceptual thinker to conceptualize innovative and creative solutions.

Benefits
Our Culture & Philosophy
We go beyond being just an employer - we are a long-term career growth partner in South Africa's payments industry. Here, we unleash our employees' potential, embrace innovation, and shape the future of the payments industry.

As such, we are committed to providing a comprehensive and competitive benefits package designed to support our employee's well-being, foster personal and professional growth, and enhance their overall quality of life. Our employee benefits program is tailored to meet the diverse needs of our workforce, recognizing that each individual plays a vital role in driving our company forward.

From retirement planning to professional development and work-life balance initiatives, Ecentric is dedicated to empowering our employees to thrive both inside and outside the workplace. We understand that happy, healthy employees are the key to a thriving organization, and our benefits program reflects our ongoing commitment to supporting our most valuable asset – our people.

• Competitive salary structure including:
• Pension fund;
• Disability Benefit;
• Death Benefit;
• Dread disease; and
• Funeral Cover.

Hybrid working arrangements are offered, with some exceptions.

Conveniently located at the "Great Westerford Building" on the Corner of Dean Street and Main Road with access to:

• Dean Street Arcade and Newlands Quarters with a variety of Restaurants and Coffee Shops
• Gym and Child Care Facilities (inside Great Westerford Building)