Assistant Vice President
7 days ago
Responsible in establishing and monitoring quality control measures, conducting regular calibration exercises, and facilitating quality huddles.
Responsibilities- Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.
- Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.
- Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.
- Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.
- Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.
- Facilitate the sharing of best practices from within and outside the organization and implement them
- Planning and managing budget and resource allocation for the assigned vertical
- Graduate in any stream Minimum 18 months in the current role/assignment, preferable with support/leadership role
- Must have 3+ years of direct team management experience with demonstrated success and financial results
- Must have 5+ years business/operations experience with at least 2-3 years of relevant experience in BPO
- Must have 3+ years quality experience - Six sigma & Lean tools and methodologies, Process improvements and project execution
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Vice President 1
1 week ago
South Africa EXL Full time R1 200 000 - R1 800 000 per yearDescriptionEssential FunctionsProcess Transition. Manage transition of processes with end-to-end accountability. Establish strong communication and governance plan.Transition Review. Conduct reviews with external and internal business leaders on overall transitions planning and execution to ensure that program and project implementations are meeting or...
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South Africa EXL Full timeDescriptionThe WFM AVP is responsible for leading the Workforce Management function across multiple teams, ensuring operational efficiency, SLA adherence, and strategic alignment with business goals. This role provides leadership, mentorship, and subject matter expertise in capacity planning, forecasting, scheduling, and real-time queue management while...
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Vice President: Software Engineering
2 weeks ago
Fully Remote, South Africa Entersekt Full time US$150 000 - US$200 000 per yearWhy EntersektFounded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication for issuers, acquirers and payment networks. We offer highly scalable products with a track record of success...
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South Africa EXL Full time R1 200 000 - R3 600 000 per yearDescriptionKey Responsibilities:Lead and Inspire: Develop and lead a team of learning professionals to deliver top-notch training programs.Innovate: Design and implement innovative learning solutions that keep our team ahead of the curve.Collaborate: Partner with stakeholders to identify capability gaps and create targeted development plans.Measure Success:...
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Virtual Assistant
2 weeks ago
South Africa Somewhere Full time US$12 000 - US$36 000 per yearTitle: Executive Assistant to the Head of Investor RelationsLocation: Remote | South AfricaHours: Full-time | 9 AM – 5 PM CSTSalary: $1,000 – $3,000 USD/monthAbout Our ClientOur client is a Dallas-based middle-market private equity firm with approximately $2.5 billion in assets under management. The firm partners with business and consumer services...
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South Africa EXL Full time R1 200 000 - R1 800 000 per yearDescription Responsible for delivery of 100% uptime support to business operations and other enabling functions to ensure efficient delivery to end client processes by maintaining a healthy and safe environment for Employees, clients and visitors.This function includes day to day management of Facility Operations Such as - Housekeeping, F&B Service, Front...
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South Africa EXL Full time R1 200 000 - R3 600 000 per yearDescriptionAccountabilities Ensure seamless transition and flawless service delivery Focus on transition with 'Zero' impact on service delivery Focus on efficiencies - leaner, greener and faster Focus on Process stabilization & sustained delivery Reducing operation costs Make TBP more...
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South Africa EXL Full time R1 500 000 - R2 500 000 per yearDescriptionPRINCIPAL ACCOUNTABILITIESAccountabilities Ensure seamless transition and flawless service delivery Focus on transition with 'Zero' impact on service delivery Focus on efficiencies - leaner, greener and faster Focus on Process stabilization & sustained delivery Reducing operation costs...
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Virtual Assistant – Recruitment
2 weeks ago
Montreal QC|Johannesburg, South Africa|Cape Town, South Africa|Portugal|Remote Inner Circle Agency Full time R40 000 - R80 000 per yearLocation: RemoteEmployment Type: Part-Time (with potential for Full-Time & Career Growth)Join a Women-Owned Company That's Taking Over the Recruiting Game Inner Circle Agency is a women-owned, fast-growing recruitment firm specializing in legal, administrative, and executive assistant placements—while also making waves in Web3, cybersecurity, and...
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Investment Analyst
7 days ago
South Africa World Bank Group Full time US$60 000 - US$1 200 000 per yearInvestment Analyst - Public Private Partnership Transaction Advisory Job #: req34942Organization: IFCSector: InvestmentGrade: GETerm Duration: 3 years 0 monthsRecruitment Type: Local RecruitmentLocation: Johannesburg,South AfricaRequired Language(s): EnglishPreferred Language(s): Portuguese and/or French Closing Date: 12/16/2025 (MM/DD/YYYY) at...
