Vice President-L.I.F.E.-Integrated Facilities Management

 Responsible for delivery of 100% uptime support to business operations and other enabling functions to ensure efficient delivery to end client processes by maintaining a healthy and safe environment for Employees, clients and visitors.

This function includes day to day management of Facility Operations Such as - Housekeeping, F&B Service, Front office management, Cost optimization, Team development, Vendor development IFM Services etc., Physical Security such as – Guards, Electronic access, CCTV etc., Engineering Services such as - building & equipment maintenance to achieve 100% uptime, Travel - hotel tie-ups, domestic & international travel support including visa facilitation & Logistics support - point to point pick-up & drop facility. Additionally, the role will be functionally responsible for EHS, Information Security, Business Continuity, Disaster Recovery & Compliance to other certifications as per the need of the business. Further, the position will ensure adherence to laid down procedures & meet all internal & external compliance for the functional area. Overall, all of these activities must be carried out in line with EXLs corporate governance objectives

Customer experience: Controlled & qualified feedback via internal survey twice a year. Additionally, feeling the pulse through regular interactions with employees, clients, vendors & a mechanism to tracks these inputs & implement corrective action to ensure better service levels.  
Process implementation: Implementation of systems & procedures on ground to ensure 100% uptime on all facilities related support across operations as per approved budgets & Exl standards. The same is subject to internal & external audits from time to time.  
Cost efficiency: Functional delivery must be monitored in line with approved budgets and cost saving measures on account of waste reduction & process improvement with a target for a annualized saving of 5-7% of approved budget.  
Vendor management: Managing vendors along with/through pre-designated SPOC`s to ensure 100% uptime in service. Also responsible for building back up for key vendors & a "BCP" strategy with existing vendors to handle unforeseen events where service can get impacted.

Team handling: Clearly identifying Goals & communicating the organizational & functional deliverables will be a driver to build a motivated team aiming to exceed expectations. Training, Reward & Recognition initiatives, Retention strategies, Employee satisfaction & Succession planning amongst others will be key measurable to track performance from an HR perspective. Position to also ensure a transparent appraisal mechanism as per laid down guidelines by Corporate HR

• Responsible for managing & maintaining a top class BPO infrastructure with an uptime of 100% (including E&M – through OEMs and AMCs)
• Responsible for being proactive to drive results and anticipate issues if any in order to mitigate rather than work in a reactive mode. 
• Conduct regular internal checks, physical verifications & facility walks to validate implementation of systems & processes.
• Develop a strong vendor base and work towards maximizing value for EXL. Also, build adequate back-ups for core deliverables in order to achieve a 100% uptime. 
• Initiate regular team meetings to share relevant information, seek inputs, and resolve issues among team members and for the department at large.
• Optimization of recourse and bring about efficiencies within the department _ work towards cost savings on a budget v/s actual of approx 5-7%.
• Create a responsive environment within the department with the objective of being highly customer centric to meet internal deadlines _ quick TAT on all pending issues. 
• Monitor and report capacity planning.
• Responsible for supervising client visits and handling all travel requirements 
• Ensure safe and secure work environment & ensure Exl (OHSAS) standard.
• High organization skills in managing multiple projects simultaneously.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Compliance (external regulatory, contractual, internal)
• CRE awareness 
• EHS / EMS and all related deliverables

• Graduate / Post Graduate ( MBA) with industry specific knowledge / service industry background with working knowledge of functional area including electro-mechanical , projects, logistics & travel.
• 10-15 years experience

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets