Ops Specialist: Application Support IT

Structural Information
Job number:

Job title:
Ops Specialist: Application Support IT

Job grade:
S6

Group/ BU:
Openserve

Division:
Openserve

Span of control:
0

Reports to:
Management

REM Functional Area:
IT

Core Description
Responsible for the execution of IT Support and Operations in the OSS and Inventory domains. Executing on defined run books and IT support interventions to ensure IT application and systems are available, performant, conformant (functionally and information security wise) and sufficiently healthy to meet business related outcomes. Demonstrate Subject Matter Expertise on aspects of OSS and Inventory systems related to the IT support function in Openserve and aligned to Openserve's responsibility of fulfilment and assurance.

Job Responsibilities

• Execute on application and system operational run books to ensure that application and systems meet business and IT outcomes in a predictable and deterministic manner.
• Provide input into the creation of operational run books to ensure that preventative and proactive maintenance and housekeeping activities are embedded into the run book at the appropriate frequency and design to ensure application and systems are running optimally.
• Effectively use appropriate and fit for purpose application and system monitoring and detection of system failure and faults, including leading indicators for relevant workloads and points of failure.
• Execute on error management interventions timeously.
• Execute on automation initiatives, tools, scripting or code to ensure business and IT outcomes are achieved.
• Use appropriate IT tools to quickly identify problems to ensure rapid service restoration.
• Contribute to innovation and evolving operational techniques to ensure continuous service improvement and preventative mechanisms
• Adhering to ITIL practices in conducting operational duties.
• Ensure business and IT SLAs are achieved through sound operational practice.
• Be cost conscious during the conducting of operational duties.

Core Competencies
Knowledge/ Skills
Application Tools; Processes; Presentation Techniques; Lateral Thinking; Problem-Solving; Operating Systems (e.g., UNIX, Linux, Microsoft Servers); Computer Software (Oracle Application & Weblogic Servers); Databases (e.g. Oracle); Database Scripting; OS Scripting, Analytical; Communicating (verbal & written); Organizing Techniques; ITIL; DEVOPS techniques; Openserve applications and systems; Openserve IT Document Standards

COMPETENCIES (BEHAVIOUR)

Emotional Intelligence; Accuracy; Customer Focus; Decisive; Organised; High Performance Driven; Caring; Agility; Integrity; Generating ideas; Knowledge sharing; Adopting practical approaches; Interacting with people; Understanding people; Seizing opportunities; Taking action; Upholding standards; Embracing change; Thinking positively; Showing composure; Valuing individuals; Team working values aligned with Openserve values; High energy; Team orientation; High level of commitment; Self-starter; Innovative; Adaptable; Assertive; Committed; Proactive; Conscientious; Cost conscious

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Experience

• 3 Years relevant experience
• OR 5 years relevant experience

Additional Information
Qualifications:
NQF 6: 3 year Diploma/ National Diploma/ Degree in Information Technology

Special Requirements:
Excellence in communicating and presenting complex information to technical and business partners, both verbally and in written form.

Special Requirements

• Valid Drivers license
• Prepared to travel nationally and internationally
• Ability to work after hours
• After hours call out (stand by)
• Ability to work shifts

Physical Requirements

• None

Key Stakeholders

• IT functional areas
• IT Value Chain areas (Business/ External vendors/ stakeholders/ consultants/ Openserve/ BCX etc.)
• Business Community - IT Operations, Business Operations, Network Operations
• Solution Design Team
• IT Build function