Trade & Working Capital Application Support Specialist

1 week ago

Soweto, Gauteng, South Africa Reverside Full time

Reverside is an established IT services provider focused on delivering high-quality
Software Development
,
IT Resourcing
,
Digital Transformation
, and
Systems Support
solutions. We are always looking for skilled
Trade & Working Capital Application Support Specialist
professionals to join our growing team and contribute to
innovative technology projects
across various industries.

Key Responsibilities

  • Provide 2nd line support for Trade & Working Capital applications
  • Support platforms including TIplus and Etradeport
  • Incident, problem, and defect management (end-to-end)
  • Root cause analysis for complex trade-related issues
  • SLA monitoring and escalation management
  • Application monitoring, system health checks, and alerts analysis
  • Vendor coordination (e.g. Finastra, Komgo, Mitigram)
  • UAT, QA testing, release validation, and post-implementation support
  • Change management and deployment support (maker/checker)
  • Trade pricing loads and operational system configuration
  • Stakeholder communication (including bulk communications)
  • Risk, audit, and compliance adherence
  • Documentation, reporting, and knowledge management
  • Participation in disaster recovery testing

Technical & Application Skills

  • Application support experience in a banking environment
  • Strong knowledge of Trade & Working Capital systems
  • Hands-on support of TIplus and Etradeport
  • Incident, problem, and change management
  • Root cause analysis across multiple systems
  • Application monitoring and alert analysis
  • UAT & QA testing experience
  • Understanding of SDLC for defects and enhancements
  • Ability to work with vendor systems and upgrades
  • Accurate incident logging and reporting (e.g. ServiceNow / SnoW)

Trade & Business Domain Skills

  • Working understanding of Trade Operations
  • Product knowledge across Trade products (imports, exports, guarantees, LC's, etc.)
  • Understanding of Trade & Working Capital risk frameworks
  • Awareness of credit risk, operational risk, and audit requirements
  • Ability to assess financial and client impact of system outages
  • Understanding of banking revenue, cost, and capital drivers

Qualifications – Mandatory

  • Degree in Computer Science, IT, Engineering, or related field
  • IT certifications are advantageous (not mandatory)

Experience – Mandatory

  • Application support
  • Technology support
  • Service delivery
  • Experience in a bank or financial institution is preferred

Core Soft Skills

  • Strong analytical and troubleshooting skills
  • Ability to operate under pressure in a high-risk environment
  • Excellent verbal & written communication
  • Stakeholder and relationship management
  • High attention to detail and accuracy
  • Ownership and accountability
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize competing demands
  • Ethical judgement and professionalism
  • Teamwork and independent working capability

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