Customer Service Team Leader

2 weeks ago

Durban, KwaZulu-Natal, South Africa Essity Full time R250 000 - R500 000 per year
Customer Service Team LeaderAbout the Role

There is an opportunity for a Customer Services Team Leader to join our team based in Pinetown, South Africa reporting to the Customer Logistics Manager The successful candidate will be responsible for leading the team ensuring operational excellence, team efficiency and exceptional customer service delivery to internal stakeholders and external customers.

We're looking for people who embody our values, who aren't afraid to challenge, innovate, move at fast pace. Someone who is customer centric, highly organized and collaborative working across functional teams. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. 

What You Will Do

  • Coaching, motivating and leading the team to deliver on operational requirements and service level adherence;

  • Manages systems and tools for order entry and team operations, ensuring optimal functionality and outcomes;

  • Liaises with the warehouse to resolve stock accuracy issues and ensures timely updates of item records;

  • Ensures inbound stock is supplied promptly to meet customer demand and service level agreements (SLAs).

  • Reports on aged orders and maintains the order book to ensure system accuracy and currency;

  • Provides weekly updates to customers, Sales team, and internal stakeholders on order book status and sales values;

  • Timeous communication of operational challenges to all stakeholders;

  • Manages master data and audit trails to ensure accuracy and integrity of customer information.

  • Responsible for all reporting within the Customer Service Team;

  • Leads projects focused on operational improvements and efficiency gains.

Who You Are

  • Must have matric, with tertiary qualification in relevant field of Customer Services, Supply Chain or Business Administration;

  • 5 years experience in Customer Services within Medical Device or FMCG industry, preferably with at least two leadership experience.

  • Must be proficient in Microsoft Office and advanced Excel, highly numerate with strong attention to detail and accuracy;

  • SAP experience and exposure to order entry tools, including EDI operational activities troubleshooting.

  • E-commerce experience front and backend;

  • Excellent communication skills (listening, written and verbal) and be fluent in English;

  • Must be punctual, organized with excellent attention to detail with strong time management skills.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good  |  Excel Together |  Be You with Us

Location

Pinetown, South Africa

Application End Date:03 Dec 2025Job Requisition ID:Essity257353

  • Customer Service Team Leader

    1 week ago

    Durban, KwaZulu-Natal, South Africa Clicks Group Limited Full time R250 000 - R500 000 per year

    Listing reference: 022495Listing status: OnlineApply by: 9 November 2025Position summaryIndustry: Wholesale & Retail TradeJob category: FMCG, Retail, Wholesale and Supply ChainLocation: DurbanContract: PermanentRemuneration: Market RelatedEE position: YesAbout our companyClicks GroupIntroductionTo ensure service excellence at the point of sale by ensuring...

  • Customer Care Team Leader

    1 week ago

    Durban, KwaZulu-Natal, South Africa Hollywoodbets Careers Site Full time R250 000 - R500 000 per year

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint,...

  • Customer Care Team Leader

    1 week ago

    Durban, KwaZulu-Natal, South Africa Ignition Group Full time R200 000 - R400 000 per year

    DescriptionThe role:Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy...

  • Customer Service Team Leader

    3 days ago

    Durban, KwaZulu-Natal, South Africa Outworx Full time R260 000 - R390 000 per year

    DescriptionRESPONSIBILITIES:Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are metProvide appropriate direction and dispute resolution for workplace problemsMaintain service levels, key performance indicators and performance managementCommunicate & report accurate performance...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa CXP are now part of the Huntswood Group Full time R90 000 - R120 000 per year

    Job DescriptionWe are looking for a Team Leader with the right talent and skills to lead our teams.The purpose of the role is to drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency.*Job Description*Managing Performance and achievement of team...

  • Customer Service Campaign Manager

    4 days ago

    Durban, KwaZulu-Natal, South Africa Ignition Group Full time R40 000 - R60 000 per year

    DescriptionThe role:The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. Our Employees are encouraged to recommend innovative business and operational ideas, and we strive to make each Employee's journey to success as exciting and engaging as possible.The Customer Care...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Blue Mercury Financial Services Full time R96 000 - R156 000 per year

    WE ARE SEEKING ONE TEAM LEADER TO Run a capital legacy TeamWe are seeking a driven individual , the team will make appointments and a small sales team that can sell directly to customerKey ResponsibilitiesGoal Setting & Planning: Establish clear goals for the team and develop strategies and plans to achieve them.Task Delegation: Assign tasks to team members...

  • Team Leader

    16 hours ago

    Durban, KwaZulu-Natal, South Africa CXP are now part of the Huntswood Group Full time R1 000 000 - R1 200 000 per year

    Job DescriptionJob Overview:Huntswood is looking for a Team Leader with the right talent and skills to lead our team. The purpose of the role is to drive performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality, sales and operational efficiency.Job ResponsibilitiesLeadership & GuidanceProvide direction and...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Huntswood Full time R600 000 - R1 200 000 per year

    Job Overview:Huntswood is looking for a Team Leader with the right talent and skills to lead our team. The purpose of the role is to drive performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality, sales and operational efficiency.Job Responsibilities: Leadership & GuidanceProvide direction and motivation to...

  • Team Leader

    16 hours ago

    Durban, KwaZulu-Natal, South Africa Huntswood Full time R1 200 000 - R1 400 000 per year

    Job Overview:Huntswood is looking for a Team Leader with the right talent and skills to lead our team. The purpose of the role is to drive performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality, sales and operational efficiency.Job Responsibilities: Leadership & GuidanceProvide direction and motivation to...